About Your Holiday

We can’t wait to welcome you for your Park Holidays UK holiday - to get the most out of your holiday we wanted to give you a few pointers before your arrival:

Check your details

Please check your email confirmation or the booking information via the Manage My Booking area - and if something is not quite right, or you have any questions about your booking, please feel free to contact us.

Look out for our emails

Our emails will include details of your holiday and the check-in process you need to follow before you arrive. It's really important we have the best email and mobile number for you to make sure we can keep you updated about your holiday.

Download the beta Park Holidays UK app

The Park Holidays UK app is a great way to make the most out of your holiday by giving you easy access to activity listings and the evening entertainment program.

Download on the Apple app store >>

Download on the Google Play app store >>

With our new way to holiday, our check-in process has changed slightly to ensure the safety of our guests and staff. We will phone you a few days before your arrival to confirm your check-in arrangements and to ensure that all members of your party are safe and well.

Check In

Access to electric and non-electric pitches will be from 12pm and camping pod accommodation will be from 4pm, but you are welcome to arrive from 9 am to get your break started sooner and slip seamlessly into holiday mode!

Here’s what you can expect upon arrival:

• Follow the signs at the entrance of the park
• We have installed Perspex screens at our reception – so we can all keep our distance
• Hand sanitising stations are provided at the entrance of our reception area
• We ask that only one person comes into reception to check-in
• You will be shown where the pitch or accommodation is on our holiday park map
• The key for your camping pod accommodation will be cleaned and sterilised and added to your welcome pack
• Every camping pod is fully cleaned and sanitised before each stay. Our housekeeping team wear the appropriate PPE during cleaning

Please ensure you have your booking details to hand on arrival, you can find these in your original booking confirmation or via the manage your booking here >

After your well-deserved break, please vacate your camping pod by 10am or your pitch by 11 am on the morning of your departure and leave the park by midday to prevent overcrowding.

We ask that only one person returns the camping pod accommodation key to our main reception

If you wish to leave the night before or when the reception is closed - simply drop your keys in the drop box located by the main reception doors.

For a downloadable version of what's on your break when, take a look at our entertainment guides. You'll also find this information in the Park Holidays UK app.

Download on the Apple app store >>

Download on the Google Play app store >>

Camping and Touring Essentials:

• Shelter and bedding - always check your tourer or pitch your tent prior to your trip to make sure there is nothing missing. If you're camping, don't forget your sleeping bags, floor mats, aibeds, liners and pumps. However, if you're staying in a camping pod, you can hire linen (duvets and pillows with bed-making) for a small charge of £15 by calling our Reservations Team on 0343 178 7077.
• Lighting - a torch, headlight or even a lantern will come in handy. Either way, don’t forget the batteries and spare bulbs!
• Pets supplies - pets keen for a walk will need a leash and collar, plus toys and collapsible bowls for food and water for their trip
• Cooking supplies - make sure you include everything you need to prepare food, store leftover and keep things hygienic. We allow both disposable and freestanding BBQs however these must be off the ground, away from the accommodation, with no naked flames.
• Clothing - bring everything you would wear for an outdoorsy trip but with more layers to keep you toasty at night. Think walking boots, thick jumpers, a waterproof layer to cover your top and bottom half, and a pair of flip flops for the shower are also a campsite staple!
• Toiletries - we recommend bringing travel wash bags as it’s ideal for storage and can be easily hung up in tents, tourers or wash blocks for easy toiletry access and avoiding wet floors/surfaces.
• Miscellaneous extras - don't forget to bring face masks to wear in communal areas, your booking details and tickets, hand sanitiser and antibacterial wipes, sun cream, rain gear, first aid kit and a camera!

For our ultimate guide - check out our handy camping pod checklist!

Top Tip: Take the stress out of setting up by making sure you pack these things in the most acessable place in you car to ensure you can get them out easiest, whether thats packing them all at one side or packing them last so you can pull them out first.

Book your holiday extras and get the most out of your break:

Flexible Dining options

Leave the cooking (and washing up) to us - and save big on food and drink! Find out more about our half board and breakfast options >

Bedding for Camping Pods

Linen, duvets and pillows are not included as standard in our Camping Pods. If you do not wish to bring your own, sets can be hired for £15 per Camping Pod and your beds will be made up ahead of arrival.

Extra Person

There is an additional charge of £4 per night for each extra person on your camping or touring break. However children under 3 are welcome to stay for free. Please note; camping pods only has sleeping space for up to 4 people (maximum 2 adults).

Extra Car / Boat

There is an additional charge of £4 per extra vehicle per night. For nautical individuals bringing a boat will also incur an extra £4 per night tariff.

Awning / Kids Tent

Another tent for the little ones, or an awning will be £4 extra per night.

Travel Cot and High Chair Hire

Bringing a little one? Travel cots and high chairs* are available for the duration of your stay at £12 each.

Superfast Internet

Superfast internet is now available in your camping pod accommodation*

Single-day - £6

Up to 4 Nights - £10

Up to 7 Nights - £15

Register up to 10 devices with speeds up to 30mb, and unlimited usage.

Find out more >>

To book your holiday extras call our Reservations Team on 0343 178 7077.

We have worked hard to ensure you feel safe – but also that you have as much fun as you normally would while holidaying with us.

Please find below a few of the safety measures we’ve put in place:

• Enhanced cleaning procedures will be in place during your stay using a 2-step clean and sanitise process.
• In line with government guidelines, guests over 11 years of age must wear face masks (unless medically exempt) in all shops, any in areas where you are in close proximity to other guests, and in the park complex until you are seated at your table.
• Hand sanitiser will be provided throughout the park – we encourage frequent use during your visit.
• All staff are temperature-checked upon arrival for their shifts and will be provided with the appropriate PPE.
• Perspex screens have been installed in reception areas where social distancing may not be possible.
• Since the pandemic, all our holiday parks would prefer cashless payments, so please don’t forget your card!
• We are providing enough testing equipment for every member of staff to be tested twice weekly and this, along with our other strictly adhered to safety protocols are all in place to ensure the safest possible environment for our guests and owners to relax and enjoy their time on our parks.

Following Government guidelines, we legally have to record all guests over the age of 18 visiting our parks and indoor locations including arcades, restaurants and entertainment venues for NHS test and trace purposes.

• Download the NHS test and trace app.
• Follow the set-up details in the app.
• Use the app to scan the QR code found on the entrance to the park and indoor locations.

Download on the Apple app store >>

Download on the Google Play app store >>

If you have any questions, please do not hesitate to call our Reservations Team on 0343 178 7077

All bookings taken in 2021 are covered by our Coronavirus Peace of Mind Guarantee which means you are safe in the knowledge that you are covered if the Coronavirus Pandemic interrupts your plans, including:

• Your holiday park is closed due to coronavirus.
• UK government restrictions are placed on travel due to coronavirus.

With our guarantee, you can choose to:

• Move your holiday to another date with no admin charge.
• Put your plans on hold until you decide on a new date.
• Cancel your holiday and request a refund.

If you or a member of your party have been told to self-isolate, or have any Covid-19 symptoms, you can choose to:

• Move your holiday to another date with no admin charge.
• Put your plans on hold until you decide on a new date.
• You will have 12 months to select a new holiday.

You must advise us before 12 pm midday on the day before you are due to arrive if you are unable to travel due to Covid symptoms. We are unable to defer or amend any bookings after this date.

If you or a member of your party have been told to self-isolate, or have any Covid-19 symptoms, please let us know as soon as possible and DO NOT come on your holiday.

Updated 7th April 2021. Park Holidays UK standard terms and conditions apply

What is the latest time I can check in?

The latest time we will be able to check you in is 11 pm. To check in after reception has closed you would need to go through to the clubhouse where your welcome pack will be waiting for you. Arrivals after 11 pm may need to make special arrangements in advance. To do this please contact our Reservations Team on 0343 178 7077.

What do I need to bring with me on my holiday?

You will need your holiday confirmation letter, email or booking reference number and facemarks to access communial areas.

Don't forget to bring your tent, sleeping bag, water bottle, weather appropriate clothing, rain gear, flash light, lantern or headland and toiletries.

For our ultimate guide - check out our handy camping pod checklist!

Can we have BBQ's on the park?

We allow both disposable and freestanding BBQs however these must be off the ground, away from the accommodation, with no naked flames. Please note the disposable BBQs would need to be extinguished thoroughly and left to cool down before throwing away.

What amp is the electric hook up?

We offer a 12 amp hook-up on all electric pitches.

With the exception of Wood Farm Holiday Park, which offers 10 amp hook-ups.

Can we bring our own cooking facilities for camping pods?

Yes, feel free to bring your own microwave/kettle/portable fridge but please bear in mind that there are a limited number of plug sockets available for your appliances. Other cooking equipment, disposable BBQs, and any types of naked flames are not permitted within the Camping Pod. You can eat inside the Camping Pod but please bear in mind that there are no facilities/equipment provided so please bring your own utensils and cutlery.

Can I book again before I leave?

We have some fantastic book again offers, for either later in the year, or booking again for the following year. Ask at reception during check-out or call our Reservations Team on 0343 178 7077 for more information.

Can I extend my stay?

Yes, you can - we offer flexible arrival and departure days (subject to availability) so that you can make the most of your stay. Whether you want to arrive early to ‘beat the traffic’ or stay longer as you just don’t want to leave, we will do our best to accommodate your requests. You can contact our Reservations Team on 0343 178 7077 or speak to your park reception team.

What should I do if I have been told to self-isolate or start showing Covid-19 symptoms?

If you or a member of your party are showing Covid-19 symptoms or have been told to self-isolate, you MUST NOT take your holiday with us during your period of isolation and will need to contact us at the soonest possible time to discuss your options.