Book with confidence

our pandemic pledge

In times of uncertainty, it is impossible to predict exactly when the government will lift travel restrictions.

We have taken the worry out of planning a future holiday with our Money Back Guarantee. Combined with a low £20 deposit and the option to pay your balance just 30 days before arrival, you can book a well-deserved break safe in the knowledge that if restrictions are extended you can transfer your holiday to an alternative date with no administration fees or request a full refund. 

If we are unable to offer entertainment or access to our public facilities, we will provide FREE Superfast Wi-Fi in your accommodation, which will be available on up to 10 devices. Alternatively, you can transfer your holiday to a later date with no administration fees or request a full refund. 

£ Money back guarantee

Book with confidence, safe in the knowledge that…

If our parks are closed due to government restrictions, you have a choice:

  • Move your holiday to another date with no admin charge and enjoy a 20% discount off the price of your new holiday
  • Put your plans on hold until you have decided on a new date. You will also enjoy a 20% discount off the price of your new holiday, when you re-book
  • Cancel your holiday and request a refund of all monies paid. Unfortunately, you will not be able to claim a 20% discount if you decide to re-book for a later date

If our parks are open but key facilities such as bars, restaurants, entertainment and swimming pools are closed, you also have a choice:

  • Keep your holiday and enjoy the fresh air of the coast or countryside on an accommodation only basis and claim your FREE Superfast Wi-Fi for up to 10 devices during your stay. Our shops and limited takeaway services will also be available
  • Put your plans on hold until you have decided on a new date. You will also enjoy a 20% discount off the price of your new holiday 
  • Cancel your holiday and request a refund of all monies paid. Unfortunately, you will not be able to claim a 20% discount if you decide to re-book for a later date

If you or a member of your party are presenting Covid-19 symptoms or need to self-isolate you must not travel. Your options will be the same as if the parks are closed.

So whatever happens in the coming weeks or months, you can book with confidence – we’ve got this covered!

What happens if travel restrictions are still in place?

If you are unable to visit us due to government travel restrictions, we will either refund you in full or transfer your booking to a later date.

What happens if holiday parks are open but facilities remain closed?

If we re-open our parks on an accommodation-only basis, you will be notified and given the option to either continue with your holiday, cancel with a full refund or re-book for a later date. If you choose to continue with your holiday, we will provide FREE Superfast Wi-Fi in your accommodation, which will be available on up to 10 devices.

I have been told to self-isolate, what do I do?

If you or a member of your party has been told to self-isolate we will offer the option to rebook for a later date with no administration fee or cancel with a full refund.

Should I pay my outstanding balance?

Yes, full payment is due no later than 30 days before your arrival date. Please be assured, if park closures are extended and your booking is cancelled, you will be notified as soon as possible and offered the option to re-book for a new date with no administration fee or cancel with a full refund.

What safety measures have you put in place?

We have introduced additional procedures, including contact-less check-in, sanitising stations and deep cleaning of accommodation to ensure a safe stay for all. For more information, please see our page, keeping you safe on holiday.

How do I claim my 20% discount?

If you choose to re-book, you can claim your 20% discount by emailing your chosen date to HolidaySupport@ParkHolidays.com and quoting your booking refernce number, one of our advisors will then contact you to discuss your new holiday. Please note, this discount can be claimed up to 90 days after your original arrival date and is valid on any park, date, duration or accommodation during the 2020 and 2021 holiday season. Minimum price points apply.

Escape to one of our fantastic coastal or country locations, with stunning views and plenty to explore. We have introduced additional procedures, including contact-less check-in, sanitising stations and deep cleaning of accommodation to ensure a safe stay for all.

As winners of the Feefo Platinum Service Award, we pride ourselves on consistently providing exceptional service to all of our guests and there is likely to be a huge demand for UK holidays when travel restrictions are lifted.

Reasons to book

  • Secure your holiday with a low £20 deposit
  • Pay your balance just 30 days before arrival
  • Money back guarantee
  • FREE Superfast Wi-Fi in your accommodation if facilities or entertainment are not available during your stay

Keeping you safe on holiday

We have been working hard to ensure our parks provide the perfect environment to safely relax as you enjoy your first holiday since lockdown.

Find out more

Book now with a deposit of only £20

Secure your break today with a low £20 deposit on all holidays, with the option to pay the remaining balance just 30 days before your arrival.

Customer Health Information: Coronavirus Update

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