Terms and Conditions - Park Holidays UK

1. Who your agreement is with

Park Holidays UK Limited is the operating company of the holiday parks shown on our website. References to ‘the Company’, ‘we’, ‘us’ and ‘our’ in these terms and conditions are to this company. References to ‘you’ in these terms and conditions are to you, as the person making this booking and, where applicable, to every member of your party. We will exercise all discretions given to us under these terms and conditions in accordance with the Equalities Act 2010.

2. These terms and conditions

These terms and conditions and those relating to the ‘Cancellation Plan’ (if applicable) will be incorporated into your booking when we have received full or part payment from you. We are unable to accept bookings from anyone under the age of 18.

3. Alterations to your booking

Your booking shall be in accordance with the details confirmed at the time of booking, which will include the booking fee and any other charges (including pet details charges, as described below). Your booking is non-transferable and is non-alterable within 42 days (6 weeks) of your holiday start date. You may make alterations to your booking up to 42 days (6 weeks) before your holiday start date. You may change your accommodation or park to another within the same calendar year subject to availability and payment of a non-refundable £25 administration fee and any outstanding difference in price. If you wish us to make an alteration to your booking we will use reasonable endeavours to accommodate your request but no guarantee can be given.

4. Our service to you

We do all that we can to ensure you enjoy your holiday. However, occasionally problems occur and if they do or you have any concerns or complaints about your holiday when staying with us please contact the Park Reception team immediately who will respond to you as soon as possible. If, once you have returned from your holiday you still have any concerns or complaints, you can contact our guest care team via email at guestcare@parkholidays.com or by writing to us at Guest Care, Park Holidays UK, Glovers House, Glovers End, Bexhill-On-Sea, TN39 5ES. All complaints should be from the lead name on the booking and contain your booking reference number. Our guest care team will ensure your complaint is fully investigated and ask the park to respond to you directly within 14 days. All complaints should be registered within 21 days from the end of your holiday.

5. Cancellation by you

Should you need to cancel a booking made directly through Park Holidays UK you should advise us immediately in writing by post at Holiday Support, Glovers House, Glovers End, Bexhill-On-Sea, East Sussex, TN39 5ES or by emailing holidaysupport@parkholidays.com quoting your booking reference number and reason for cancellation. Your cancellation will only be effective as at the date we receive your written confirmation, and to ensure delivery we recommend that letters of cancellation sent by mail are sent to us by recorded delivery. Our cancellation charges are those detailed below unless you have taken out our ‘Cancellation Plan’ (see below).

Cancellation Charges should you NOT take Cancellation Plan

Period before arrival date: Cancellation charges as a % total cost

More than 42 days Loss of deposit

41 - 22 days 50% of full holiday cost

21 - 15 days 75% of full holiday cost

14 days or under 100% of full holiday cost

Refunds of cancellation fees due to you because we have received full payment will be made to you by within 21 days.

Other than in respect of cancellations or changes by us (see below), if you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.

Bookings made through 3rd parties or promotions are subject to the terms and conditions agreed at the time of booking.

6. Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. This includes cases of Force Majeure. Force Majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government. If we do so, we will tell you as soon as reasonably possible prior to your holiday date and you may choose to either:

Accept the changes offered by us
Receive a full refund
Accept an alternative holiday with us at the same price.

We do not pay any additional amounts in these circumstances. If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.

7. Paying for your holiday

A payment of not less than £30 is required as a non-refundable deposit at the time of booking. Any balance due shall be paid not less than 42 days (6 weeks) before your holiday start date. If payment is not made by this date then we will assume that your holiday has been cancelled and we may re-sell the holiday to another guest. Any monies paid up to this point will not be refunded. [We reserve the right to pass on any costs or bank charges we incur if we have to resubmit a cheque for payment or a cheque is declined for non-payment. Cheques will not be accepted as a method of payment if your arrival date is less than 70 days from Park Holidays UK receiving the cheque. All Cheques should be sent to Holiday Support, Park Holidays UK, Glovers House, Glovers End, Bexhill, East Sussex, TN39 5ES].

8. Prices

All prices are current at the time of publishing and we guarantee that the price of your holiday will be as agreed and shown on your holiday booking confirmation. However we reserve the right to alter or amend our published prices so long as we notify you of any difference before you book. All prices shown are inclusive of VAT at the prevailing rate at the time of payment.

9. Special offers and discounts

Discounts and special offers may be made in conjunction with our published prices. The cost per holiday, after any discounts, will vary by grade and must be a minimum of £209 per week and £129 per short break. The cost per holiday of a Platinum Lodge, after any discounts, must be a minimum of £399 per week and £229 per short break. All discounts and special offers are subject to availability and may be withdrawn without prior notice. [Details of special offers can be found here] Special offers cannot be combined with any other discount or promotion and will only be honoured if mentioned at the time of booking. The price confirmed at the time of booking is the price you will pay, discounts cannot be applied retrospectively. Only one offer per booking.

10. Arrival and departure times

Check-in and key collection will be open from 4pm . If you have booked a touring or camping pitch, check-in is from Midday. If you arrive after 6pm on your date of arrival it is likely that your welcome pack and keys will be left in the park’s entertainment venue or bar. If you believe you are likely to arrive after 11pm on the day of your arrival then you must inform us. If you do not inform us and/or your intended holiday home or pitch is not occupied by 9am on the day after your arrival date we will treat your booking as cancelled and may re-let the holiday home to another guest. No refund will be paid in such instance. You are required to depart your holiday home by 10am on your departure date.

11. Standard of behaviour on our parks

Our parks are used primarily by families and we would ask that the behaviour of you and your party reflects this fact. Noisy, offensive or inappropriate behaviour or actions likely to cause harm to any other guest, members of our staff or anyone’s property at the holiday park will not be tolerated and we reserve the right to refuse entry to and/or eject any person who, in the reasonable opinion of the management of the park, does not comply with these standards of behaviour. No refunds will be issued in these circumstances. If, in the reasonable opinion of the management of the park, we believe that you or a member of your party may not comply with the above, on entry to the park, we reserve the right to refuse entry or not to hand over accommodation to any person or groups of persons at our discretion. In such cases a full refund will be issued to the lead name on the booking.

All children must be properly supervised by parents or guardians throughout your holiday, including all park organised activities. We reserve the right to deny access to our facilities and/or any children’s activities if, in the reasonable opinion of the management of the park, we believe that any child or children will be unduly disruptive. Park Holidays UK will not tolerate physical or verbal abuse towards its staff. We have a zero tolerance policy and you will be asked to leave the park and/or accommodation immediately. In these cases no refund will be offered.

12. Number of your party

The total number in your party (including children and babies) must not exceed the maximum capacity of the accommodation as advertised. In most cases this will be no more than six or eight depending on the size of the accommodation concerned. In the event that these numbers are exceeded, we reserve the right to exclude or refuse entry to any or all members of your party from the holiday park. Where half or more of the party is aged between 17 and 25, you must tell us when you book. We have the right to refuse your booking or cancel after bookings have been checked and/or we reserve the right to refuse entry or not to hand over accommodation to any person or groups of persons at our discretion where we believe these rules have not been adhered to.

13. VISOR

We do not accept bookings from or allow anyone to stay on any of our holiday parks who is listed on the Violent and Sex Offenders Register (or any register which supersedes this). By making a booking, you are confirming that no one in your party is on this Register.

14. Travelling alone or in a group

Our holidays are designed with families and couples in mind. We don’t allow hen or stag parties. We may also refuse your booking if you are travelling alone or turn you away on arrival if you are travelling alone and have not disclosed this to us at the time of your booking, or in a group where in the reasonable opinion of the management team of the park or management of the reservations team that you or your party may be unduly disruptive.

15. Your holiday

As our parks are holiday parks we do not accept bookings if you want to stay for work or use the park to travel to work or for residential use. All adults booked must appear on the electoral roll at the address given when booking or provide evidence of their permanent address such as a utility bill if requested. Commercial vehicles will not be permitted to enter our holiday parks. You must bring ID with you such as a passport, driving licence or other government ID as you may be asked for this on arrival or during your stay.

16. Groups

Family and friends who live at the same address, know each other, or travel together will be considered as making a group booking even if they have made separate bookings. Group bookings (whether made by one person or a number of people) of five or more holiday homes or pitches must be made through our Allocations Team by emailing allocations@parkholidays.com. If this is not done, we reserve the right to cancel any bookings that are part of a group booking. In this instance, a full refund will be given. The lead booker for a group is responsible for the conduct of the other members of the group and for ensuring they comply with these terms and conditions. We may require the lead booker to provide a deposit as security in the event of any damage caused by any member of the group.

Group bookings are subject to the following additional terms:

Deposits for group bookings are higher than standard bookings and will be £50 per booking instead of the usual £30.
The balance for group bookings is due 8 weeks prior to the arrival date, rather than the standard 6 weeks.
A 5% group booking discount is available but excludes peak dates and bookings below the minimum price points.
Platinum Country House bookings require a 20% deposit at the time of booking.

We reserve the right to decline bookings at our discretion, particularly if we believe the booking will have an adverse impact on other guests or staff, or if the booking does not comply with our terms and conditions.

17. Guests with specific needs

Many of our holiday homes offer specific accommodation suitable for holidaymakers with wheelchairs or who may have mobility difficulties. However certain accommodation and locations may not be suitable. If your party includes someone with specific requirements please let us know at the time of booking.

18. Allergies

If any member of your party has a serious including a life-threatening allergy, please inform us of this at the time of booking so that we can confirm that we can accommodate these requirements. If any member of your party has any allergy to pets we would strongly recommend that you do not book accommodation which accepts pets. We cannot guarantee that pets have never occupied any of our accommodation.

19. Smoking policy

Smoking, e-cigarettes and vaping is not permitted in any of our holiday accommodations, if you smoke or vape in any of our accommodations you will be charged £100 for it to be specially cleaned. It is illegal to smoke or vape inside enclosed public buildings and you and other members of your party are requested to smoke only in those areas which have been clearly designated as such. Park Holidays UK does not allow the use of e-cigarettes or vaping inside enclosed public buildings.

20. Pets

Most dogs are welcome at our parks and in specific accommodations with a maximum of two dogs per booking. Some breeds of dog including those listed in the Dangerous Dog Act 1991 are not allowed. Please provide us with the details of the breed of your dog when you book with us. Other pets may be permitted at the discretion of the Park General Manager, please check when booking. There is a charge of £50 per week and £30 per short break per pet. Assistance dogs are exempt from these requirements and charges. Pets must be kept on a lead at all times and you must clean up after your pet. Pets (other than assistance dogs) are only allowed in designated pet-friendly facilities, which will be clearly stated. They are not permitted in any other facilities or play areas. Pets should not be left unattended in holiday homes or elsewhere on the park and must not be allowed on bedding or seating. If we reasonably believe your pet is causing a nuisance on the holiday park or causing damage to the holiday home you will be required to remove it from the park and/or we reserve the right to refuse entry. If you bring a pet to stay in an accommodation that has not been graded as pet friendly, you will be charged £60 for it to be specially cleaned.

If you bring a pet to stay in an accommodation that has not been graded as pet friendly, you will be charged £60 for it to be specially cleaned.

21. Special requests

We will do our best to meet any special requests; however, we are unable to guarantee the fulfilment of these requests. Special requests do not form part of the booking contract and are not a condition of booking.

22. Use of your holiday home

You are required to take good care of your holiday accommodation whilst you occupy it. At the end of your holiday you must leave your holiday accommodation undamaged, thoroughly cleaned and tidy and free of all rubbish which must have been placed in the bins on the parks. By booking with us you agree that we have reserved the right to recover from you any costs or fees incurred by us for damage to any of our property caused by you or any member of your party. We may either, at our sole discretion, request the immediate payment of our reasonable costs during your stay, or charge the payment card details provided at the time of booking, or instruct a 3rd party to contact you after your stay to recover our reasonable costs. The reasonable costs we may incur if you damage our holiday accommodation are likely to include additional cleaning costs, costs for repair or replacement of anything damaged by you or any member of your party and may include a daily charge for any period the holiday accommodation is unusable due to damage. Should we be unable to process a payment against the payment card used to confirm your stay we will take legal action to recover the cost of damage sustained during your occupation. If you request we will send a breakdown of these costs to the address used for the booking. We reserve the right to enter your accommodation, at any reasonable time during your stay, in order to inspect the condition of the accommodation or without notice in the event of emergency.

23. Your personal possessions

The Company does not accept any responsibility for the theft or loss of your personal possessions whilst on our parks or whilst you are in your holiday home and you should take appropriate security measures to ensure against theft and or loss.

24. Availability of facilities

For health and safety reasons some of our facilities and activities have age and/or height restrictions. Please check these with us when you book. In our swimming pools, children under the age of 12 must be accompanied by an adult in the swimming pool complex. All children under the age of 8 and all non-swimmers must be accompanied in the water by a competent adult and kept within arm’s length at all times. The ratio of children to responsible adults for children between the ages of 0-3 is 1 child to 1 adult. The ratio of children to responsible adults for children between the ages of 4-7 is 2 children to 1 adult. At busy times access to facilities may be restricted for health and safety reasons. We may operate session swims in our pools during periods of high demand. Occasionally we need to close or withdraw certain facilities (e.g. for safety, maintenance or other reasons beyond our control), in this case no refund or compensation will be offered.

25. Entertainment

The Company will endeavour to provide the entertainment as advertised on our website and in your welcome brochure; however, at selected parks and during certain periods of the year, entertainment may be limited to weekends only. We reserve the right to alter or withdraw any facilities or programmed entertainment without prior notice.

26. Your car

You must comply with speed limits, parking and other traffic regulations on our parks. All vehicles are brought onto the holiday park at their owner’s risk and the Company does not accept responsibility for loss or damage to these except where it is caused by our negligence or fault. Where an EV charging point is available, this should be the only means used to charge your electric vehicle. Where an EV charging point is not available you must not use your accommodation’s electricity supply to charge your vehicle as the accomodation’s supply is not designed to supply the electricity required to support vehicle charging. In addition to the additional load on the accommodation’s supply, there is an increased risk of electric shock and a trip hazard from any charging cables that would be in use. Although we are fully committed to doing our bit for the environment and welcome hybrid cars, we insist that guests do not use the accommodation’s electricity supply to charge their vehicle.

27. Marketing and imagery accuracy

While every care is taken to ensure that the details on our website are correct at the time of being published, the images shown are for illustration purposes only and the details may be subject to alteration from one park to another.
Some images on this website have been digitally enhanced to illustrate how our parks and holiday home communities can be enjoyed. Illustrative people may be added to selected images. Park layouts, holiday homes, facilities and surrounding environments are accurately represented unless otherwise stated. The photography on our website is to be used as a guide and some might not be of the park itself. You should refer to your booking materials for the actual details of the accommodation you are booking. The ‘Out and About’ information we may provide contains options for off-park entertainment. Please check with the operators for relevant opening times.

28. TV filming and photography

Due to the increasing popularity of Park Holiday UK holidays, we receive requests from TV and other companies to film or photograph on our parks. We also undertake our own promotional filming & photography. Every effort is made to ensure filming does not intrude into or affect any holiday activity and that it is clear to guests that filming/photography is taking place. We will not accept responsibility or any liability to you for payment or otherwise, if, contrary to your wishes, you appear on film or in photographs.

29. Data Protection

The personal data you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Data Protection Act 2018. The privacy policy on our website provides you with notice of how we will use your personal data and you and members of your party should review this important notice. As described in our privacy policy, we use the personal data you provide to help us improve our service to you and to provide you with information about our holidays and services by telephone, e-mail, post and SMS and to keep you informed of our latest news and offers. If you would prefer not to receive this information from Park Holidays UK then please contact us at Park Holidays UK, Glovers House, Glovers End, Bexhill, East Sussex, TN39 5ES.

30. Gambling Restrictions

Any guest included in the booking that has self-excluded themselves from any other gambling premises must make themselves known to the management of the park, on arrival at the commencement of their stay. The Company will not accept any liability for any loss incurred by any guest who has self-excluded themselves from any other gambling establishment when they continue to gamble on park, although we will implement such measures as we are required to take to prevent this.

31. Park Environment

Some of our holiday parks have open water sources such as ponds, rivers, lakes or dykes. Please ensure you familiarise yourself with the park layout and supervise children and vulnerable adults appropriately. Our holiday parks are often located in rural areas, which may restrict lighting levels. Please take care to avoid accidents and consider using a torch if you are in any way uncertain about the lighting conditions in place. Please also take extra care on uneven ground and paths.

32. Hot Tubs

If you have booked accommodation that included a hot tub it will have been completely emptied, cleaned and refilled on the day of your arrival in order for us to maintain the required hygiene standards. Given the quantity of water involved, it may not be at the regular running temperature of between 37°C and 38°C until the evening of your arrival. For your health and safety reasons, we test your hot tub’s chemical and water quality twice a day and have to insist when using your Hot Tub that yousupervise all children between the ages of 5 and 16 years. No child under 5 years is permitted to use the Hot Tub.

33. How to contact us

If you need to contact us about your holiday or in connection with these terms and conditions, please contact our team on: 0343 178 7070 (standard rate call), email us at holidaysupport@parkholidays.com or write to: Holiday Support, Glovers House, Glovers End, Bexhill-On-Sea, East Sussex, TN39 5ES

Cancellation Plan

The Cancellation Plan will cover the following:

If you cancel your holiday less than 42 days (6 weeks) before the arrival date, we will refund you all the money paid, less the Cancellation Plan cost , less a [£40] administration charge providing you cancel under a qualifying reason – for qualifying reasons, see below.

Qualifying reasons for cancellation

The following are ‘qualifying reasons’ for the purposes of this Payment Protection Plan:

Death, serious injury, admission to hospital, serious illness or diagnosis of serious illness of any member of your party or immediate relative of any member of your party.
Your redundancy or that of your spouse or civil partner.
Jury service or witness service in a court of law by you or any member of your party.
You or a member of your party test positive for Covid-19 in the 5 days leading up to your arrival.

The Cancellation Plan will only pay out if these circumstances arose after the date you made your booking and affect your ability to take your holiday. You may be required to supply official documentary evidence to our reasonable satisfaction of their occurrence and the date they occurred. All cancellations must be sent to us in writing before 12.00pm on the day of arrival. Payments due to you under the Cancellation Plan will be made to you within 21 days.

If you cancel without a qualifying reason

The Cancellation Plan will not cover you in the event that you need to cancel for reasons other than one of the qualifying reasons shown above. For cancellation in such event, you should refer to clause 5 of these terms and conditions.

How to cancel

If you need to cancel your holiday with us, you must advise us by telephone immediately and send us written confirmation by post or email quoting your booking reference number. Your cancellation is effective from the date that we receive your written confirmation of cancellation and to ensure delivery we recommend that letters of cancellation are sent to us by recorded delivery.

How to contact us

If you need to contact us regarding cancellation and the Cancellation Plan, please contact our team on: 0343 178 7070 (standard rate call), email us at holidaysupport@parkholidays.com or write to: Holiday Support, Glovers House, Glovers End, Bexhill-On-Sea, East Sussex, TN39 5ES

Your cancellation is effective from the date that we receive your written confirmation of cancellation and to ensure delivery we recommend that letters of cancellation sent by post are sent to us by recorded delivery. Our cancellation charges are those detailed below if the cancellation is not made for a qualifying reason under the Cancellation Plan:

Period before arrival date	Cancellation charges as a % total cost
More than 42 days	Loss of deposit
41-22 days	50% full holiday cost
21-15 days	75% of full holiday cost
14 days or under	100% of full holiday cost

If you need to cut short your holiday after it has commenced, other than as specifically provided in our terms and conditions we regret that we are unable to refund any monies paid. The Cancellation Plan does not apply in such circumstances.

Ownership

Initial Disclosure Document

What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

Park Holidays UK Limited and associated Park Leisure trading names are registered in England (Reg. No. 02434151). They are authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit broking and effecting introductions to insurance providers as an Introducer Appointed Representative under registration numbers 669336 & 717823. You can check this on the FCA’s register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.

Delivering Good Customer Outcomes

Park Holidays UK limited is fully committed to treating our customers fairly and ensuring that the products and services we provide are suitable for their needs. We have regard to price and value of the financial products and services we offer and aim to provide good consumer understanding and ongoing support to ensure we are and delivering good outcomes and ensuring that all our customer interactions are clear, fair and transparent and always having our customers best interests at the core of our business.

Which service will we provide you with?

The service we provide is on a non-advised basis, meaning we cannot give you advice or a recommendation. We will however, provide you with enough product information for you to make a decision on an informed choice basis. You will then need to make your own choice about how to proceed. For finance products, you will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen, and it will also advise you about interest and charges relating to the product.

What products do we offer?

Park Holidays UK Limited is a credit broker and not a lender and is also an Introducer Appointed Representative for insurance providers. We offer a limited number of finance products from a selected panel of lenders and can introduce you to a number of insurance providers. We will only introduce you to these lenders or insurance providers. We do not offer independent financial advice. You are under no obligation to use the financial or insurance products that we offer, other providers may offer similar products that may or may not meet your needs.

What will you have to pay us for our services?

We do not charge a fee for the introduction to finance providers or insurance providers.

Commission Disclosure

We may receive a commission payment from the finance provider or insurance provider if you decide to enter into an agreement or policy with them. The amount of commission can be made available to you upon request over the phone and/or in writing. The commission received does not affect the amount you will pay under your finance or insurance agreement.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don’t hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances, that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

The first step is for us to understand your complaint; you can contact us by:

In writing: Park Holidays UK Ltd, Glovers House, Glovers End, Bexhill On Sea, TN39 5ES
By phone: 01424 234234
By email: customercare@parkholidays.com

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman, you must do so within six months of the date of the final response letter. You can contact them:

By phone: 0800 023 4567
By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Ownership – Special Offers

Your all-inclusive summer

General terms:

Offers available to new customers from 6 July to 30 October 2026. Subject to further terms and conditions available on request. Offers are valid on selected models. Minimum purchase price applies. This offer cannot be used in conjunction with any other offer. Offer excludes running costs and add-ons requested at point of sale. We reserve the right to withdraw this offer at any time without notice. A holiday home cannot be used as your only or main residence.

Free Pitch Fees until 2028

Pitch fees are free for 2026 & 2027 season on selected holiday homes only. Fees for the 2028 season are billed in advance in September 2027. A pitch reservation fee is payable in October 2027 at applicable parks - this forms part of your 2028 pitch fees.

8.9% Finance Rate

8.9% APR representative is available for the purchasing of new and pre-owned holiday homes available at all Park Holidays and Park Leisure Parks.

This offer is available to new and existing customers. This promotional offer is subject to holiday home and pitch availability, and finance is subject to status. Park Holidays UK Limited retain the right to withdraw or amend this promotion at any time.

Park Holidays UK Limited and associated Park Leisure trading names are registered in England (Reg. No. 02434151) who are authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit broking activities under registration numbers 669336. We can introduce you to a limited number of lenders who may be able to provide funding for your holiday home and we do not receive commission or other benefits for doing so. Obtaining funding is subject to status, terms, and deposit criteria. Written details are available on request. A Holiday home cannot be used as your only or main residence

£1,000 Bar & Food voucher

£1,000 credit will be placed on owner’s Loyalty Card at parks with food and beverage facilities. This offer is for new customers only and is valid on selected models for qualifying purchases made between 6 July 2026 and 30 October 2026. The promotion is available to new customers who complete the purchase process, including full payment, within the specified timeframe. One voucher per qualifying holiday home purchase and is non-transferable and has no cash value.

50” TV & Soundbar worth £500

Free 50” 4K UHD Smart TV and soundbar is valid on selected models for qualifying purchases made between 6 July 2026 and 30 October 2026. The promotion is available to new customers who complete the purchase process, including full payment, within the specified timeframe. The offer is limited to one smart TV and soundbar per holiday home purchase and is non-transferable, non-exchangeable, and has no cash value. Qualifying customers will receive a 50” Smart 4k UHD TV and soundbar. The model and specifications of the smart TV and soundbar are subject to availability and may vary. We reserve the right to provide an equivalent or similar-value model if the stated items are unavailable.

£3000 Outdoor Living Pack

This offer is for new customers only and is valid on selected models for qualifying purchases made between 6 July 2026 and 30 October 2026. One voucher per holiday home purchase in partnership with Bridgman. This offer is non-transferable and cannot be combined with other Bridgman offers. Each qualifying customer receives a unique code worth up to £3000 (inc. VAT) redeemable in a single transaction against the Kensington, Mayfair, Monaco or Bordeaux collections, including Bridgman accessories. Codes are single-use and must not be shared. Vouchers must be quoted at time of order and expire 31 December 2026. Unused balance will be forfeited: orders exceeding £3000 require the customer to pay the difference. No cash alternative offered. In order to process the voucher, we will share your name, postcode, email address and phone number with Bridgman for this purpose only.

Holiday Guest Refund Offer

Park Holidays UK and associated Park Leisure parks will refund the cost of your holiday up to the value of £1000 if you purchase a holiday home within 90 days from the departure date of your holiday. Customers can choose to offset the refund against the final purchase price of their holiday home or alternatively place the value as a credit to their owner account to offset future fees. Customers must notify the sales team of their intention to claim the refund by quoting their holiday booking reference. Offer cannot be used in conjunction with any other offer, discount or promotion. Check with your preferred park for details. Offer ends 31/12/26.

3x Year Pitch Fee Offer

Pitch fees are free for the 2026 season only, unless otherwise stated. 2027 and 2028 pitch fees are fixed at a discounted rate. 2027 pitch fees will be billed in September 2026, with a pitch reservation fee payable in October 2026 – this forms part of your 2027 pitch fee. 2028 pitch fees will be billed in September 2027, with a pitch reservation fee payable in October 2027 – this forms part of your 2028 pitch fee. Early payment discount will not be applicable for those seasons.

3 year pitch fee offer (fixed)

Pitch fees are free for the 2026 and 2027 seasons only, unless otherwise stated. Pitch fees for 2028 and 2029 are fixed at a discounted rate. 2028 pitch fees will be billed in September 2027, with a pitch reservation fee payable in October 2027 – this forms part of your 2028 pitch fee. 2029 pitch fees will be billed in September 2028, with a pitch reservation fee payable in October 2028 – this forms part of your 2029 pitch fee. Early payment discount will not be applicable for those seasons. Park Holidays UK reserves the right to amend or withdraw this offer at any time without notice. Available on selected models and pitches only at participating holiday parks operated by Park Holidays UK. Minimum purchase price applies. Offer excludes running costs and any add-ons requested at the point of sale. Subject to status and availability. Offer cannot be used in conjunction with any other promotion. Offer available to new customers who complete the purchase of a holiday home at a participating parks within the offer period.

5x year pitch fee offer for 2026-2031

5 year pitch fee offer (fixed) For 2026-2031

Pitch fees are free for the 2026 and 2027 season only, unless otherwise stated. 2028 to 2031 pitch fees are fixed at a discounted rate. 2028 pitch fees will be billed in September 2027 with a pitch reservation fee payable at applicable parks in October 2027 – this forms part of your 2028 pitch fee. 2029 pitch fees will be billed in September 2028, with a pitch reservation fee payable in October 2028 – this forms part of your 2029 pitch fee. 2030 pitch fees will be billed in September 2029, with a pitch reservation fee payable in October 2029 – this forms part of your 2030 pitch fee. 2031 pitch fees will be billed in September 2030, with a pitch reservation fee payable in October 2030 – this forms part of your 2031 pitch fee. Early payment discount will not be applicable for those seasons. Park Holidays UK reserves the right to amend or withdraw this offer at any time without notice. Available on selected models and pitches only at participating holiday parks operated by Park Holidays UK. Minimum purchase price applies. Offer excludes running costs and any add-ons requested at the point of sale. Subject to status and availability. Offer cannot be used in conjunction with any other promotion. Offer available to new customers who complete the purchase of a holiday home at a participating parks within the offer period.

5x Year pitch fee offer (fixed) For 2026-2030 only

Pitch fees are free for the 2026 season only, unless otherwise stated. 2027 to 2030 pitch fees are fixed at a discounted rate. 2027 pitch fees will be billed in September 2026 with a pitch reservation fee payable at applicable parks in October 2026 – this forms part of your 2027 pitch fee. 2028 pitch fees will be billed in September 2027, with a pitch reservation fee payable in October 2027 – this forms part of your 2028 pitch fee. 2029 pitch fees will be billed in September 2028, with a pitch reservation fee payable in October 2028 – this forms part of your 2029 pitch fee. 2030 pitch fees will be billed in September 2029, with a pitch reservation fee payable in October 2029 – this forms part of your 2030 pitch fee. Early payment discount will not be applicable for those seasons.

Fixed Lettings Programme

Fixed Letting deposit contribution is subject to participating in Park Holidays Fixed Lettings Programme. Fixed Lettings varies based on the age, grade and specification of the holiday home you purchase. Ask for details of Fixed Lettings and how much you could earn when you visit. # Internet is provided by a third-party supplier. ‘Standard Superfast’ package is included within pitch fees, this offer includes free installation at RRP £149 at the time of publishing. The included ‘Standard Superfast’ package refers to download speeds of up to 30MBps and a download limit of 100GB per month. You can upgrade for an additional charge per month. The supplier’s ‘Park Max’ package includes download speeds of up to 50MBps and unlimited data (subject to acceptable use terms).

Offers correct at the time of print June 2026 and may be withdrawn at any time without prior notice. E&OE. Price is correct at the time of print (June 2026). Price excludes running costs and any add-ons requested at the point of sale. Example caravan provided is based on a specific holiday home model, price, and deposit amount for illustrative purposes only. Availability of the stated model and price is subject to change. Please speak to a member of our team for up-to-date holiday home availability.

Open Day Terms & Conditions

All Open Day visits at Park Holidays UK, and Park Leisure, are by appointment only. Guests will be offered a guided park tour and the opportunity to view a selection of holiday homes available at the time of booking. Offers are subject to availability and may vary by park and season. Parks may offer complimentary refreshments or other extras as part of their individual Open Day experience – please check on park for what’s included. Open Day dates are available throughout the year - to enquire about Open Day availability and bookings, please contact our Telemarketing Team on 01424 234577

Steeple Bay Holiday Park – Bring On Campaign

*This package offer is available for new customers to relocate their static caravan from their current holiday park to Steeple Bay Holiday Park, Essex. You must have owned your holiday home for a minimum of 6 months to qualify. Transportation costs are covered up to the value of £1,500 excl. VAT. We will cover transport from the entrance of your current park, but not disconnection and transportation costs from within your current park to the entrance of your park. Terms and conditions of the transportation provider will apply and Park Holidays UK Limited is not responsible for any damage or losses caused during transportation.

Pitch fees for the 2026 season are included at the published rate. Pitch fees for the 2027 season are billed in advance in September 2026. A pitch reservation fee is payable in October 2026 - this forms part of your 2027 pitch fees. Pitch fee offers will only be available to those who decide to part exchange. You can ask for a written no obligation quote. The holiday home must have been manufactured on or after 1 January 2011. Siting and connection is included for holiday homes up to 12ft wide.

Internet is provided by a third-party supplier. The included “Standard Superfast” package refers to download speeds of up to 30Mbps and a download limit of 100GB per month. You can upgrade for an additional charge per month. The supplier’s “Park Max” package includes download speeds of up to 50Mbps and unlimited data (subject to acceptable use terms). Installation charges apply and have an RRP of £149 at the time of publishing. This offer does not include local authority rates, water and any add ons and additional costs out with of this package offer.

This offer is subject to pitch availability and may be withdrawn or amended without notice. Proof of ownership of the holiday home will be required prior to relocation. Valid holiday home insurance must be in place prior to relocation and evidence will be required. Any outstanding finance secured against the holiday home must be settled in full before the holiday home can be accepted. Evidence of settlement may be required. Offer ends 30 September 2026.

Terms and Conditions updated - 29/07/2026