Frequently Asked Questions

Holidays & Short Breaks

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A variety of static caravan holiday homes and luxury lodges are available across our holiday parks.

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Tel: 0343 178 7070
Email: HolidaySupport@ParkHolidays.com
Call centre open 9am - 7pm Weekdays and 9am - 5pm Weekends

Arrival and Departure

  • What time can we check in? Arrival and Departure, Holidays & Short Breaks

    It's 4pm for our Bronze units. If you have booked a Gold or Platinum unit then it's 2pm or for a Silver unit it's 3pm. You can pay for an early check in if you wish, the cost is £15.

  • What time do we check out? Arrival and Departure, Holidays & Short Breaks

    Checkout is before 10am, please ensure that you return any items you have hired to Reception and leave your accommodation clean and tidy.

  • What is the latest time I can check-in? Arrival and Departure, Holidays & Short Breaks

    The latest time we will be able to check you in is 11pm. To check-in after reception has closed you would need to go through to the clubhouse where your welcome pack will be waiting for you. Arrivals after 11pm may need to make special arrangements in advance. In order to do this please contact our call centre on 0343 178 7070.

  • Where can I find travel instructions to the park? Arrival and Departure, Holidays & Short Breaks

    Whether you’re travelling by car, bus, train or even plane, we’ve summarised some of the options available to you, please check individual park pages for directions.

  • Can I get a map of the Park? Arrival and Departure, Holidays & Short Breaks

    A map of the park can be found on the right hand side of our website on an individual park webpage. A hard copy will also be given to you in your welcome pack on arrival.


Booking

  • How can I book my holiday? Booking, Holidays & Short Breaks

    You can book online by following the simple steps, or you can call our Reservations Team on 0343 178 7070 and book over the phone.

  • What days can I start my Holiday on? Booking, Holidays & Short Breaks
    Typically 7 or 14 night holidays start on a Monday, Friday or Saturday. 3 night short breaks start on a Friday and 4 night short breaks starting on a Monday. However if you are flexible on your arrival date and duration we may be able to find the perfect break for you, just call our Reservations Team on 0343 178 7070 and ask about 'book and go'.
  • What is the difference between Bronze, Silver, Gold and Platinum accommodation? Booking, Holidays & Short Breaks
    We offer a wide range of different grade holiday accommodation.

    Please click here to see our accommodation page for full specifications.

  • How can I pay for my Holiday? Booking, Holidays & Short Breaks

    You can pay by debit/credit card either online or over the telephone, some customers prefer to pay instalments monthly and this is fine, please note that if your holiday is less than 30 days away we will request payment in full. You can also manage your booking payments online.

  • Are the prices the same on the website as they are through the call centre? Booking, Holidays & Short Breaks

    Yes, the prices you see online will feature our latest discounts and are the same as when you book over the phone. This means you can book in the confidence that you will receive the same great price however you choose to book.

  • Can you accommodate guests who have accessibility needs? Booking, Holidays & Short Breaks

    Yes we can, some of our Parks have specially adapted accommodation for guests with mobility issues. For more information you can contact our Reservations Team on 0343 178 7070 or search for availability online.

  • Is there a minimum age requirement for booking? Booking, Holidays & Short Breaks

    We are unable to accept bookings from anyone under the age of 18. Where half or more of your party is aged between 17 and 25 you must tell us when you book by calling our Reservations Team on 0343 178 7070.

  • Do you accept bookings from all male/female parties? Booking, Holidays & Short Breaks

    Our Parks are family orientated and therefore do not cater for large groups of all male/female parties. Where the party is aged between 17 and 25 you must tell us when you book by calling our Reservations Team on 0343 178 7070.

    Please note we retain the right to cancel any bookings made that breach these conditions.

  • Can we make a group booking? Booking, Holidays & Short Breaks

    We offer a group bookings service for any booking of five or more holiday homes, with some great savings available. Please call our Reservations Team on 0343 178 7070 for valuable advice on planning and booking your trip.

  • Can I bring my pet? Booking, Holidays & Short Breaks

    Pets are welcome in selected Bronze, Silver, Gold and Platinum accommodation. There is a small charge of £25 per pet per short break, or £40 per pet per week, with a maximum of two pets. Registered assistance Dogs are accepted free of charge subject to suitable accommodation being available. Please note that dogs must wear a collar and identity tag and be kept on a lead at all times. They must not be left in accommodation unattended. Dogs and other pets are not allowed in the Park buildings or pool areas. If a dog is proving to be a nuisance, we reserve the right to require the owner to remove the dog from the Park. The following dogs are not permitted on our Parks: Pit-bull Terrier, Dogo Argentino, Fila Brasileiro and Japanese Tosa. Other pets may be permitted at the discretion of the Park General Manager.

  • Can I make changes to my booking? Booking, Holidays & Short Breaks

    After you have paid either a deposit or the full amount then there is a non-refundable admin fee of £20 to make substantial change.

  • How can I amend my holiday? Booking, Holidays & Short Breaks

    After you have paid either a deposit or the full amount then there is a non-refundable admin fee of £20 to make any substantial change. Any amendments to your booking should be made by the lead name on the booking either via email or by writing to our holiday support team. Emails should be sent to holidaysupport@parkholidays.com and letters sent for the attention of Holiday Support at our head office.

  • Can I add more people to my booking? Booking, Holidays & Short Breaks

    If your accommodation has the capacity to take additional party members then certainly. Additional party members can be added by calling our Reservations Team on 0343 178 7070. If the total number of people attending the holiday exceeds the accommodation’s maximum capacity then you need to amend your booking. Some of our accommodation can sleep up to 10 guests.

  • Can I upgrade my holiday? Booking, Holidays & Short Breaks

    Yes, it is possible to upgrade your holiday subject to availability. Please call our holiday hotline on 0343 178 7070 to check availability.

  • Can I request a specific accommodation or make a special request? Booking, Holidays & Short Breaks

    We will do our best to meet any special requests, however these cannot be guaranteed.

  • What are the benefits of taking out the Cancellation cover? Booking, Holidays & Short Breaks

    It means that if you cancel for a qualifying reason such as serious injury, illness, admission to hospital, redundancy or jury service, you will be entitled to a partial refund, without cancellation plan you will forfeit most or all of the money. Please note this is not an insurance policy and if you require further cover, this is best purchased separately. Please click here for full terms of our cancellation protection policy.

  • How can I cancel my booking? Booking, Holidays & Short Breaks

    The lead on the booking may request the cancellation of their holiday by emailing our holiday support team on holidaysupport@parkholidays.com - please include the following information that will be on the booking: Booking Reference Number, Address, Contact Number, Full name, Arrival date and Park.

  • Does a Baby count as a person for the number in party / berth spaces of caravan? Booking, Holidays & Short Breaks

    Yes, all members of your party should be accounted for when making a booking.

  • Why can’t I view my booking online? Booking, Holidays & Short Breaks

    It is possible that our online system has not yet updated with your details or you are entering the incorrect details on the log-in page. Please ensure the details you are entering are exactly as shown on your confirmation. If the problem persists, please contact our Reservations Team on 0343 178 7070 who will be happy to help.

  • How do I book more than one unit of accommodation? ? Booking, Holidays & Short Breaks
    Bookings of more than one unit of accommodation cannot be made online. Please call our Reservations Team on 0343 178 7070 to book more than one unit of accommodation. Should you need to book 5 or more units please ask about our Group Booking offers.

On Park

  • Can I book again before I leave? On Park, Holidays & Short Breaks

    We have some fantastic book again offers, for either later in the year, or booking again for the following year. Call our Reservations Team on 0343 178 7070 for more information.

  • Can I extend my stay? On Park, Holidays & Short Breaks

    Yes you can, we offer flexible arrival and departure days (subject to availability) so that you can make the most of your say. Whether you want to arrive early to ‘beat the traffic’ or stay for longer as you just don’t want to leave we will do our best to accommodate your requests. You can contact our Reservations Team on 0343 178 7070 or speak to your park reception team.

  • Is it Possible to buy a Holiday Home while I am staying with you? On Park, Holidays & Short Breaks

    We have caravan sales show grounds at all of our holiday parks allowing you a great choice of locations from which to buy a caravan, or in some cases Lodges, and holiday whenever you feel like it. We will even refund the cost of your holiday against your purchase.

  • Can I park outside my Caravan? On Park, Holidays & Short Breaks

    Most of our Parks have communal Parking areas and as such there is no direct Parking outside of our accommodation. If you have a specific parking requirement please call our Reservations Team on 0343 178 7070

  • Can guests visit us when we are on holiday? On Park, Holidays & Short Breaks

    Yes they can. Reception cannot advise directly if you are staying on Park, so it's best to give them your reference number and/or arrange to meet them at Reception.

  • Can my guests use the facilities? On Park, Holidays & Short Breaks

    Subject to availability, yes they can, additional passes can be purchased at Reception.

  • What entertainment can I expect on park? On Park, Holidays & Short Breaks

    All parks, with the exceptions of Sandhills, Alberta and Rye Harbour, will offer a range of family entertainment every evening in the clubhouse. Entertainment varies from park to park, and you will receive an entertainment guide when you arrive on park. In addition to this you can also download our Park Holidays App, from the apple and android store, which will keep you up to date on everything that’s happening during your stay. Click here for more details on Entertainment. *Please note guests staying on Suffolk Sands can use the clubhouse at nearby Felixstowe Beach.

  • Can Children attend the Kids Clubs without the Parents? On Park, Holidays & Short Breaks

    No, they are not a Child minding facility and as such they should be accompanied. In our Swimming pools, children under 13 must be accompanied by an adult.

  • Do your parks offer WIFI? On Park, Holidays & Short Breaks

    WIFI is available free of charge in the clubhouse on most parks. If you require WIFI in your accommodation this can be purchased at your chosen parks reception. Prices are as follows - 1 hour £3.75, 1 day £6, 7 days £12 and 14 days £18.

  • Can I use another Park's facilities? On Park, Holidays & Short Breaks

    Yes you can, subject to availability, we have several Park Holidays UK sites in the same areas and as such you can use the facilities at both. Just remember to take your entertainment passes with you.

  • Can I use the fishing lakes at your Parks? On Park, Holidays & Short Breaks

    A rod licence is a statutory requirement for anyone 12 years or over who wishes to fish in inland waters in England and Wales. These can be purchased online from the Environment Agency website directly, or from the Post Office. In addition, you may need a fishing permit (sometimes referred to as a day ticket) which gives permission to fish on a particular water or waters and is issued by Reception. Some charges may apply, check with the individual Park for further details.

  • Are you allowed to smoke in the accommodation? On Park, Holidays & Short Breaks

    Smoking is prohibited in the work place in the UK. This means that smoking will not be allowed in all public areas, including restaurants and bars. Park Holidays UK does not allow indoor use of e-cigarettes. Smoking is forbidden in our accommodation; however we cannot guarantee that your accommodation will be smoke free.

  • Can we have BBQ’s on the park? On Park, Holidays & Short Breaks

    We allow both disposable and freestanding BBQ’s however these must be off the ground. Please note the disposable BBQs would need to be extinguished thoroughly and left to cool down before throwing away.

  • How far is my park from the beach/nearest town? On Park, Holidays & Short Breaks

    Each individual park differs according to location. Please check the dedicated park page for more details on location and nearby facilities.

  • Where can I eat at your Holiday Parks? On Park, Holidays & Short Breaks

    With the exception of Sandhills and Suffolk Sands, each park has a clubhouse that offers a wide variety of food. Please see our Half Board options here.

    At Suffolk Sands, you can eat in the clubhouse at our sister park Felixstowe Beach.

  • What time does the restaurant open? On Park, Holidays & Short Breaks

    Opening and closing times of facilities will differ by Park. Please contact the park of your choice directly for specific information regarding facilities.

  • Where can I give feedback about my holiday? On Park, Holidays & Short Breaks

    Feedback can be sent to our customer care team at customercare@parkholidays.com.

  • I am having some problems on my holiday, who should I contact? On Park, Holidays & Short Breaks

    The best people to help you with any problems whist on your holiday would be Reception and your park management team, the will do their best to resolve any issues you may be experiencing.

  • What is the complaints procedure? On Park, Holidays & Short Breaks

    If you are on park, please speak with reception to see how they can assist you. We will always do our best to rectify any issues you may have whilst on holiday. If you have left the park and feel they were unable to provide a resolution at the time, then please email our customer care team with your booking reference number and full details of your complaint. Their email address is customercare@parkholidays.com.

  • Where can I find out about jobs with Park Holidays UK? On Park, Holidays & Short Breaks

    Please visit our recruitment page here


What to Bring

  • What do I need to bring with me on my holiday? What to Bring, Holidays & Short Breaks

    In order to check-in you will need your holiday confirmation letter, email or booking reference number. You should also bring with you towels, T-towels, toilet roll and dishwashing materials such as washing-up liquid and cloths. Irons aren't always available so we recommend, if you require an iron, to bring your own. Forgotten something? Don't worry as our on Park shops stock essentials for anything you may have left behind.

  • What is supplied in the Caravan/Chalet? What to Bring, Holidays & Short Breaks

    All of our accommodation is fully equipped with all your pots and pans, kitchen utensils plates etc*. There is a Fridge with a small freezer compartment, Microwave and a cooker as well. In the lounge you will find a colour TV, and if you book Gold you get a DVD player as well. *Please note that our Silver Bedroom Suites at Landscove have a kitchenette rather than a fully equipped kitchen.

  • What is the layout of our Holiday Home? What to Bring, Holidays & Short Breaks

    Layouts of accommodation vary from park to park. Please contact our Reservations Team on 0343 178 7070 for more information.

  • Do you supply linen? What to Bring, Holidays & Short Breaks

    Yes, fresh white hotel quality linen, duvets and pillows are provided in all grades of accommodation. Please note that this excludes bookings made through Newspaper promotions where there is an additional charge for linen.

  • Will our beds be made for us? What to Bring, Holidays & Short Breaks

    Yes, your beds will be made for you prior to your arrival in all grades of accommodation. Please note that this excludes bookings made through Newspaper promotions where there is an additional charge.

  • Do you supply Towels? What to Bring, Holidays & Short Breaks

    No, you will need to bring your own towels and tea towels. However, guests who stay in our Luxury Holiday Lodges will have towels supplied.

  • What is included in the cost of my holiday? What to Bring, Holidays & Short Breaks

    When booking through Park Holidays UK directly your Service Charge (Gas, Electric and Water) will be included as well as the entertainment passes, which allow you to use all of the facilities on site. Please note if you’re booking through a promotional offer the Service Charge and the entertainment passes may not be included.

  • Can I hire a cot and/or highchair? What to Bring, Holidays & Short Breaks

    Cots and Highchairs are available to hire from our parks at just £12 each for the duration of your stay, please request this at the time of booking or call us before your stay to make sure we have one available for you and your family. Remember to bring your own cot linen and note that in most accommodations the travel cot will only fit in the lounge area.