Keeping you safe on holiday

For your peace of mind, here are just some of the reasons why you can enjoy a holiday without the fear of illness.

wi-fi

Free Super Fast Wi-Fi to your accommodation and for up to 10 devices will be provided if our central facilities are not available

check-in

Additional Check-in processes via email or as a drive-through service

private facilities

Guests have their own private facilities including, kitchens, bathrooms, bedrooms, lounge area and some even have private decking

5 metres apart

All of our holiday caravans and lodges are at least 5 metres apart our accommodation is great for social distancing

ppe

Our staff will wear PPE where appropriate and be temperature tested using our infra-red thermometers as they arrive for work

hand sanitising

Hand sanitizing stations will be widely available

bed linen

Bed linen will be delivered to your accommodation in packs before you arrive

accommodation

All accommodation will be thoroughly cleaned and sanitised before every arrival. We will then seal the accommodation so it stays clean and fresh for your arrival.

shops

Our on-site shops will operate strict social distancing and floor markings to help

shower

Communal areas such as toilet and shower facilities will remain open to touring and camping pod guests but will close for 1 hour twice a day to allow for additional cleaning

bars restaurants

Our bars and restaurants may initially remain closed until the government advise it is safe to re-open so we will be offering an online take-away or food delivery service where we can

bread

Our shops will accept pre-orders for items such as fresh bread and pastries

Introducing our new online ordering system for food & drink

Book with confidence

Our coronavirus guarantee

Don’t forget our promise to provide you with the holiday you want. If any of our key facilities are unavailable because of the continued restrictions, you can still…..

  • Come and enjoy the freedom, scenery and great coast or countryside fresh air in a safe environment
  • Take a full credit of all monies paid towards a new holiday and enjoy a 20% discount on the new booking
  • Cancel your holiday and request a full refund – note the 20% discount will not be available on a future holiday if you choose this option

For information on facilities and entertainment please see here

What happens if travel restrictions are still in place?

If you are unable to visit us due to government travel restrictions, we will either refund you in full or transfer your booking to a later date.

What happens if holiday parks are open but facilities remain closed?

If we re-open our parks on an accommodation-only basis, you will be notified and given the option to either continue with your holiday, cancel with a full refund or re-book for a later date.

If you choose to continue with your holiday, we will provide FREE Superfast Wi-Fi in your accommodation, which will be available on up to 10 devices.

I have been told to self-isolate, what should I do?

If you or a member of your party has been told to self-isolate, you MUST NOT take your holiday with us during your period of isolation and will need to contact us at the soonest possible time to discuss your options.

What if I start showing signs or symptoms of covid-19 before my holiday?

If you or a member of your party are showing signs or symptoms of covid-19 or have been diagnosed with covid-19, you must not take your holiday, and should contact us as soon as possible to discuss your options.

Should I pay my outstanding balance?

Yes, full payment is due no later than 30 days before your arrival date. Please be assured, if park closures are extended and your booking is cancelled, you will be notified as soon as possible and offered the option to re-book for a new date with no administration fee or cancel with a full refund.

What safety measures have you put in place?

We have introduced additional procedures, including contact-less check-in, sanitising stations and deep cleaning of accommodation to ensure a safe stay for all.

How do I claim my 20% discount?

If you choose to re-book, you can claim your 20% discount by emailing your chosen date to HolidaySupport@ParkHolidays.com and quoting your booking refernce number, one of our advisors will then contact you to discuss your new holiday. Please note, this discount can be claimed up to 90 days after your original arrival date and is valid on any park, date, duration or accommodation during the 2020 and 2021 holiday season. Minimum price points apply.

Should I still take out the Cancellation Protection Plan?

Yes, we still recommend you take out the Cancellation Protection Plan at the time of booking to ensure that you do not lose the sums you have paid to us in the event of unforeseen circumstances.

Customer Health Information: Coronavirus Update

Holidays and short breaks late availability deals