Great News! We are open from 12th April. Book now with our Coronavirus Peace of Mind Guarantee >

Keeping you safe on holiday

Your safety is extremely important to us, which is why we have invested heavily in our holidays to ensure social distancing is maintained, frequent enhanced cleaning procedures are carried out and our facilities and entertainment can still run with full effect – we’re confident that our Coronavirus Money Back Guarantee, and the measures we’ve put in place, will keep everyone safe and happy.

Your own self-contained accommodation

All our camping pods, caravans and lodges are at least 5 meters apart

Wide open spaces on your doorstep

Enhanced cleaning procedures

Here's what you can expect from your break:

Coronavirus Peace of Mind Guarantee

On all 2021 bookings

If any local or national lockdowns are introduced, or our main facilities are not available due to government guidelines. You can choose to:

Transfer your holiday

Freeze your holiday booking

Cancel with a full refund

A full refund will be sent back to your card.

If you or a member of your party have been told to self-isolate, or have any Covid-19 symptoms, please let us know as soon as possible and DO NOT come on your holiday.

Find Out More

Important information

In line with the latest government guidance:

We are delighted to announce that our parks will welcome guests from 12th April.

Guests holidaying with us between 12th April to 16th May, the following restrictions will apply:

  • Only holidays with one household or support bubble will be permitted.
  • Restaurants and bars will be open for outdoor dining and drinks service, weather dependant. Takeaways will also be available.
  • Indoor access to bars, restaurants and arcades will remain closed.
  • Indoor and outdoor pools will be open (subject to local weather conditions).

Guests holidaying with us from the 17th May, restrictions should ease further and the following may apply:

  • Pre-booked sit-down table service for all our entertainment, restaurant, and bar services.
  • All tables will be spaced for social distancing and menus will be single-use with an easy-to-follow online order system.
  • Face masks must be worn indoors in line with government guidance.
  • Only one household or support bubble will be permitted per outdoor activity.

Guests holidaying with us after 21st June – we are expecting that most restrictions will have been lifted and you should be able to enjoy all our facilities, activities, and the entertainment on offer.

Please note, if our key facilities or entertainment are not available during your stay, you will be offered Superfast Internet in your accommodation for FREE, the option to cancel for a full refund, or the opportunity to transfer your holiday to another date with no amendment charges.

Your new holiday experience

Whether you're excited about escaping to picturesque coastline, the first dip in the pool, or someone else doing the cooking – we’ve ensured it safe for you to experience that holiday feeling again!

Arrivals and Check-ins

Arrivals and Check-ins

In advance of your arrival date, you’ll be given a dedicated check-in time. Check-in will either be done at reception, ensuring social distancing is always maintained or by a drive through service.

New measures on our holiday parks

New measures on our holiday parks

Health and safety remains our top priority. As you’d expect, our holidays are going to be a little different to before but everything we are introducing is with your safety, and our staff’s safety in mind.



All of our lodge, holiday home and camping pod accommodation is at least 5 meters apart – giving you plenty of space to spend outdoors and stay the required distance from other guests. All accommodation will be thoroughly cleaned and sanitised, before every arrival.



Our restaurants now offer a click and collect or sit-down only service via our brand new online ordering system; so just sit back and relax, and let us do the leg-work for you.

Shows and activities

Shows and activities

We pride ourselves on our entertainment and that hasn’t changed! However, some of our shows shows have been adapted to adhere to the latest government guidelines.



With a fantastic selection of facilities and activities available at most of our parks, we’ve changed the way we operate to ensure the safety of our guests, this includes bookable slots and limiting the number of guests per sesssion.

Quick facts about our holiday parks

5 metres apart

All of our camping pods, holiday caravans and lodges are at least 5 metres apart our accommodation is great for social distancing

private facilities

Guests have their own private facilities including, kitchens, bathrooms, bedrooms, lounge area and some even have private decking


Our staff will wear PPE where appropriate and be temperature tested using our infra-red thermometers as they arrive for work

hand sanitising

Hand sanitizing stations will be widely available

bed linen

All Bed linen will be freshly laundered at a high temperature of over 70 degrees Celsius according to World Health Organization (WHO) recommendation.


All accommodation will be thoroughly cleaned and sanitised before every arrival.


Our on-site shops will operate strict social distancing and floor markings to help


Communal areas such as toilet and shower facilities will remain open to touring and camping pod guests but will close for 1 hour twice a day to allow for additional cleaning

bars restaurants

For your peace of mind, our bars and restaurants will operate on a sit-down only service, with takeaway options available.


Our shops will accept pre-orders for items such as fresh bread and pastries

Frequently Asked Questions

What happens if travel restrictions are still in place?

If you are unable to visit us due to government travel restrictions, we will either refund you in full or transfer your booking to a later date.

What happens if holiday parks are open but facilities remain closed?

If we re-open our parks on an accommodation-only basis, you will be notified and given the option to either continue with your holiday, cancel with a full refund or re-book for a later date.

If you choose to continue with your holiday, we will provide FREE Superfast Wi-Fi in your accommodation, which will be available on up to 10 devices.

I have been told to self-isolate, what should I do?

If you or a member of your party has been told to self-isolate, you MUST NOT take your holiday with us during your period of isolation and will need to contact us at the soonest possible time to discuss your options.

What if I start showing signs or symptoms of covid-19 before my holiday?

If you or a member of your party are showing signs or symptoms of covid-19 or have been diagnosed with covid-19, you must not take your holiday, and should contact us as soon as possible to discuss your options.

Should I pay my outstanding balance?

Yes, full payment is due no later than 30 days before your arrival date. Please be assured, if park closures are extended and your booking is cancelled, you will be notified as soon as possible and offered the option to re-book for a new date with no administration fee or cancel with a full refund.

What safety measures have you put in place?

We have introduced additional procedures, including contact-less check-in, sanitising stations and deep cleaning of accommodation to ensure a safe stay for all.

Should I still take out the Cancellation Protection Plan?

Yes, we still recommend you take out the Cancellation Protection Plan at the time of booking to ensure that you do not lose the sums you have paid to us in the event of unforeseen circumstances.

If you have any questions, please do not hesitate to call our Reservations Team on

0343 178 7070
Customer Health Information: Coronavirus News Update