Keeping you safe on holiday
We’re constantly adapting to the ever-changing situation, the safety and well-being of our guests and staff remain extremely important to us – which is why we have invested heavily in our holidays to ensure frequent enhanced cleaning procedures will continue to be carried out, so our facilities and entertainment can run with full effect.We’re confident that our Coronavirus Peace of Mind Guarantee, and the measures we’ve introduced, will keep everyone safe and happy.
If either of the following takes place:
With our guarantee, you can choose to:
If you or a member of your party have been told to self-isolate, or have any Covid-19 symptoms, you can choose to:
You must advise us before 12pm midday on the day before you are due to arrive if you are unable to travel due to Covid symptoms. We are unable to defer or amend any bookings after this date.
If you or a member of your party have been told to self-isolate, or have any Covid-19 symptoms, please call us on 0343 178 7070 as soon as possible and DO NOT come on your holiday.
Your new holiday experience
Whether you're excited about escaping to picturesque coastline, the first dip in the pool, or someone else doing the cooking – we’ve ensured it safe for you to experience that holiday feeling again!
Arrivals and Check-ins
The park's reception team will call you a couple of days before you arrive and talk you through the checking in process, and will give you the opportunity to ask any questions you may have.
Access to your accommodation will be from 4pm onwards - for those looking for a quiet and speedy check-in, for a small charge of £15 we will ensure the accommodation is ready for your arrival at 2pm.
Safe and sound
Health and safety still remains our top priority, and with the enchanced procedures in place, we're confident you'll enjoy our breaks with complete peace of mind.
All of our lodges, holiday homes and camping pods are least 5 metres apart – giving you plenty of space to enjoy the outdoors. All accommodation will be thoroughly cleaned and sanitised before every arrival.
Our restaurants return to an authentic pub experience, offering you the perfect environment for enjoying a meal with your loved ones.
Shows and activities
Our entertainment venues are back in full swing! You can dance, sing and relax to your heart's content, knowing that our enhanced cleaning procedure have been carried out.
With a fantastic selection of facilities and activities available at most of our parks, there's always something to do, but we’ve always prioritised the safety of our guests. Bookable slots and a limited number of participants per sesssion means everyone can make the most of our facilities with confidence.
Quick facts about our holiday parks
All our camping pods, holiday caravans and lodges are at least 5 metres apart
Guests have their own private facilities including kitchens, bathrooms, bedrooms and lounge area, and some even have private decking
Our staff will be temperature tested using our infra-red thermometers as they arrive for work
Hand sanitising stations are widely available
All bed linen is freshly laundered at over 70 degrees Celsius
All accommodation is thoroughly cleaned and sanitised before every arrival
While we recommend that guests and staff wear face coverings in our indoor venues, doing so is not mandatory in our holiday parks in England.
Communal areas such as toilet and shower facilities will close for 1 hour twice a day to allow for additional cleaning
Frequently Asked Questions
If you or a member of your party has been told to self-isolate, you MUST NOT take your holiday with us during your period of isolation and will need to contact us at the soonest possible time to discuss your options. This also includes those who have been double vaccinated.
If you or a member of your party are showing signs or symptoms of covid-19 or have been diagnosed with covid-19, you must not take your holiday, and should contact us as soon as possible to discuss your options.
Yes, we still recommend you take out the Cancellation Protection Plan at the time of booking to ensure that you do not lose the sums you have paid to us in the event of unforeseen circumstances.
If you are unable to visit us due to government travel restrictions, you can choose to move your holiday to a later date, put your plans on hold or request a refund in full.
If you have any questions, please do not hesitate to call our Reservations Team on