Keeping you safe on holiday
Your safety is extremely important to us, which is why we have invested heavily in our holidays to ensure social distancing is maintained, frequent enhanced cleaning procedures are carried out and our facilities and entertainment can still run with full effect – we’re confident that our Coronavirus Money Back Guarantee, and the measures we’ve put in place, will keep everyone safe and happy.
Here's what you can expect from your break:
If any local or national lockdowns are introduced, or our main facilities are not available due to government guidelines. You can choose to:
If you or a member of your party have been told to self-isolate, or have any Covid-19 symptoms, please let us know as soon as possible and DO NOT come on your holiday.Find Out More
We are delighted to announce that our parks will welcome guests from 12th April.
Guests holidaying with us between 12th April to 16th May, the following restrictions will apply:
- Only holidays with one household or support bubble will be permitted.
- Restaurants and bars will be open for outdoor dining and drinks service, weather dependant. Takeaways will also be available.
- Indoor access to bars, restaurants and arcades will remain closed.
- Indoor and outdoor pools will be open (subject to local weather conditions).
Guests holidaying with us from the 17th May, restrictions should ease further and the following may apply:
- Pre-booked sit-down table service for all our entertainment, restaurant, and bar services.
- All tables will be spaced for social distancing and menus will be single-use with an easy-to-follow online order system.
- Face masks must be worn indoors in line with government guidance.
- Only one household or support bubble will be permitted per outdoor activity.
Guests holidaying with us after 21st June – we are expecting that most restrictions will have been lifted and you should be able to enjoy all our facilities, activities, and the entertainment on offer.
Please note, if our key facilities or entertainment are not available during your stay, you will be offered Superfast Internet in your accommodation for FREE, the option to cancel for a full refund, or the opportunity to transfer your holiday to another date with no amendment charges.
Your new holiday experience
Whether you're excited about escaping to picturesque coastline, the first dip in the pool, or someone else doing the cooking – we’ve ensured it safe for you to experience that holiday feeling again!
Arrivals and Check-ins
In advance of your arrival date, you’ll be given a dedicated check-in time. Check-in will either be done at reception, ensuring social distancing is always maintained or by a drive through service.
New measures on our holiday parks
Health and safety remains our top priority. As you’d expect, our holidays are going to be a little different to before but everything we are introducing is with your safety, and our staff’s safety in mind.
All of our lodge, holiday home and camping pod accommodation is at least 5 meters apart – giving you plenty of space to spend outdoors and stay the required distance from other guests. All accommodation will be thoroughly cleaned and sanitised, before every arrival.
Our restaurants now offer a click and collect or sit-down only service via our brand new online ordering system; so just sit back and relax, and let us do the leg-work for you.
Shows and activities
We pride ourselves on our entertainment and that hasn’t changed! However, some of our shows shows have been adapted to adhere to the latest government guidelines.
With a fantastic selection of facilities and activities available at most of our parks, we’ve changed the way we operate to ensure the safety of our guests, this includes bookable slots and limiting the number of guests per sesssion.
Quick facts about our holiday parks
All of our camping pods, holiday caravans and lodges are at least 5 metres apart our accommodation is great for social distancing
Guests have their own private facilities including, kitchens, bathrooms, bedrooms, lounge area and some even have private decking
Our staff will wear PPE where appropriate and be temperature tested using our infra-red thermometers as they arrive for work
Hand sanitizing stations will be widely available
All Bed linen will be freshly laundered at a high temperature of over 70 degrees Celsius according to World Health Organization (WHO) recommendation.
All accommodation will be thoroughly cleaned and sanitised before every arrival.
Our on-site shops will operate strict social distancing and floor markings to help
Communal areas such as toilet and shower facilities will remain open to touring and camping pod guests but will close for 1 hour twice a day to allow for additional cleaning
For your peace of mind, our bars and restaurants will operate on a sit-down only service, with takeaway options available.
Our shops will accept pre-orders for items such as fresh bread and pastries
Frequently Asked Questions
If you are unable to visit us due to government travel restrictions, we will either refund you in full or transfer your booking to a later date.
If we re-open our parks on an accommodation-only basis, you will be notified and given the option to either continue with your holiday, cancel with a full refund or re-book for a later date.
If you choose to continue with your holiday, we will provide FREE Superfast Wi-Fi in your accommodation, which will be available on up to 10 devices.
If you or a member of your party has been told to self-isolate, you MUST NOT take your holiday with us during your period of isolation and will need to contact us at the soonest possible time to discuss your options.
If you or a member of your party are showing signs or symptoms of covid-19 or have been diagnosed with covid-19, you must not take your holiday, and should contact us as soon as possible to discuss your options.
Yes, full payment is due no later than 30 days before your arrival date. Please be assured, if park closures are extended and your booking is cancelled, you will be notified as soon as possible and offered the option to re-book for a new date with no administration fee or cancel with a full refund.
We have introduced additional procedures, including contact-less check-in, sanitising stations and deep cleaning of accommodation to ensure a safe stay for all.
Yes, we still recommend you take out the Cancellation Protection Plan at the time of booking to ensure that you do not lose the sums you have paid to us in the event of unforeseen circumstances.
If you have any questions, please do not hesitate to call our Reservations Team on