Park Holidays UK

About Your Holiday


The countdown to your holiday has begun and it's time to get excited and start planning your holiday!

For extra peace of mind, we have added our free of charge Coronavirus Peace of Mind Guarantee to your booking, giving you complete confidence that if we need to cancel your break due to government restrictions or you have been told to isolate - your money is protected!

Your new holiday experience

Whether you're excited about escaping to picturesque coastline, the first dip in the pool, or someone else doing the cooking – we’ve ensured it's safe for you to experience that holiday feeling again!

Arrivals and Check-ins

Arrivals and Check-ins

A couple of days before you are due to arrive, the park's reception team will call you and talk you through the checking in process and will give you the opportunity to ask any questions you may have.

Access to your accommodation will be from 4pm onwards, unless an early check-in has been booked prior to arrival - but you are welcome to arrive from 9 am to explore the park and make use out of the park's facilities.

All guests over the age of 18 must check-in, using the QR code at our reception. This is a requirement through Track & Trace.

If you plan on arriving after 11pm, please be sure to make the park's reception aware so they can discuss alternative arrangements for your key collection

New measures on our holiday parks

New measures on our holiday parks

We have worked hard to ensure you feel safe – but also that you have as much fun as you normally would while holidaying with us.

Please find below a few of the safety measures we’ve put in place:

  • Face coverings - In line with government guidelines, guests over 11 years of age must wear face masks (unless medically exempt) in all indoor venues until you are seated at your table
  • Hand sanitiser - we have installed hand sanitising stations around our parks for you to use frequently during your stay
  • Social Distancing - we have a one-way system in place in some of our shops and venues and you'll see signage around the park to help with social distancing
  • Contactless payment - to reduce unnecessary handling, we encourage the use of contactless payment whenever possible
 

You can out more information on how we are keeping you safe on holiday here.

Accommodation

Accommodation

We want our guests to feel safe in their holiday homes so we have introduced new cleaning standards and retrained our team - which means all our accommodation is cleaned to the same high standard.

Fancy upgrading your accommodation?

Call our friendly Reservation team on 0343 178 7070 and they will check current availability and give you their absolute best price - for more details on our accommodation, take a look at our comparison guide.

Early Check-in

For those looking for a quiet and speedy check-in, for a small charge of £15 we will ensure the accommodation is ready for your arrival at 2pm.

Superfast Internet in your acccommodation

Stay online in your holiday accommodation with our Superfast Internet and register up to 10 devices with speeds up to 30mb, and unlimited usage - available to book at reception from as little as £2.15 a day.


Dining

Food and Drink

Guests holidaying with us between 12th April to 16th May:

  • Our restaurants and bars will be open for outdoor dining and drinks service, with a maximum of six guests per table which will be offered on a first come, first served basis.
  • Most of our restaurants will operate a takeaway service and be open for outdoors drink service subject to the rule of 6 and the weather. Please check on park, for opening hours.
  • You can order food and drinks quickly and easily using our digital menu by scanning the QR code on your table or menu with your phone or tablet.

We would like to confirm that toilets in the clubhouse will be available for guests to use.

For guests holidaying with us from the 17th of May, restrictions should ease further, and the following may apply:

  • There will be table service for all our entertainment, restaurant, and bar services. Available to guests on a first come, first served basis.
  • All tables will be spaced for social distancing and menus will be single-use with an easy-to-follow online order system.
  • You can order food and drinks quickly and easily using our digital menu by scanning the QR code on your table or menu with your phone or tablet.
  • Face masks must be worn indoors in line with government guidance.
Shows and activities

Entertainment

We pride ourselves in providing the best in entertainment and that's never going to change. However, we have added some extra precautions to make sure we can keep you and your family safe:*

Guests holidaying with us between 12th April to 16th May:

  • We have done all that we can to continue to provide a full entertainment programme for our guests which will now take place outdoors.

For guests holidaying with us from the 17th of May, restrictions should ease further, and the following may apply:

  • Our venues will offer sit-down table service only for all our entertainment services
  • Face masks must be worn by all guests aged over 11 years of age (unless medically exempt) in the park complex until you are seated at your table
 

You can find our latest entertainment schedule on the Park Holidays UK app or you can download your guide here.

Facilities

Swimming pools

Our indoor and outdoor swimming pools are open subject to local weather conditions. Time slots can be booked free of charge, at reception during your stay.

Due to COVID-19 guidelines our pools have reduced capacity. The number of pre-bookable time slots available to each guest may be restricted to ensure we accommodate as many guests as possible.

Our changing rooms are currently closed, so please arrive at the pool ready to swim.

Slip into holiday mode even sooner and start your break smoothly with these top tips on what to do before your break:

Before you arrive

We can’t wait to welcome you for your Park Holidays UK holiday - to get the most out of your holiday we wanted to give you a few pointers before your arrival:

Check your details

Please check your email confirmation or the booking information via the Manage My Booking area - and if something is not quite right, or you have any questions about your booking, please feel free to contact us.

Look out for our emails

Our emails will include details of your holiday and the check-in process you need to follow before you arrive. It's really important we have the best email and mobile number for you to make sure we can keep you updated about your holiday.

Download the beta Park Holidays UK app

The Park Holidays UK app is a great way to make the most out of your holiday by giving you easy access to activity listings and the evening entertainment program.

Download on the Apple app store >>

Download on the Google Play app store >>

Your arrival and check-in

With our new way to holiday, our check-in process has changed slightly to ensure the safety of our guests and staff. We will phone you a few days before your arrival to confirm your check-in arrangements and to ensure that all members of your party are safe and well.

Check In

Access to your accommodation will be from 4pm onwards, but you are welcome to arrive from 9 am to get your break started sooner and slip seamlessly into holiday mode!

Here’s what you can expect upon arrival:

  • Follow the signs at the entrance of the park
  • We have installed Perspex screens at our reception – so we can all keep our distance
  • Hand sanitising stations are provided at the entrance of our reception area
  • We ask that only one person comes into reception to check-in
  • You will be shown where your accommodation is on our holiday park map
  • The key for your accommodation will be cleaned and sterilised and added to your welcome pack
  • Every accommodation is fully cleaned and sanitised before each stay. Our housekeeping team wear the appropriate PPE during cleaning

Please ensure you have your booking details to hand on arrival, you can find these in your original booking confirmation or via the manage your booking here >

Check out

After your well-deserved break, please vacate your accommodation by 10 am on the morning of your departure and leave the park by midday to prevent overcrowding.

We ask that only one person returns the accommodation key to our main reception

If you wish to leave the night before or when the reception is closed - simply drop your keys in the drop box located by the main reception doors.

Your accommodation

You'll find a range of facilities in your accommodation - for more details, take a look at our accommodation guide.

Your accommodation will be fully serviced using our enhanced cleaning process, which will be completed between each stay. If anything isn’t quite right, you’ll still be able to speak with our guest services team.

We have a strict cleaning and hygiene policy in place. Guests will be assigned an accommodation that has been fully serviced, thoroughly cleaned, sanitised before arrival.
Please note housekeeping will not be available during your stay.

Holiday Extras

Book your holiday extras and get the most out of your break:

Flexible Dining options

Leave the cooking (and washing up) to us - and save big on food and drink! Find out more about our half board and breakfast options >

Early check-in

Perfect for those looking for a quiet and speedy check-in, for a small charge of £15, we will ensure the accommodation is ready for your arrival at 2pm.

Travel Cot and High Chair Hire

Bringing a little one? Travel cots and high chairs* are available for the duration of your stay at £12 each.

*Please note Linen is not included.

Superfast Internet

Superfast internet is now available in your accommodation*

Single-day - £6

Up to 4 Nights - £10

Up to 7 Nights - £15


Register up to 10 devices with speeds up to 30mb, and unlimited usage.

*Please note, superfast internet can only be booked at the park’s reception.

Find out more >>

To book your holiday extras call our Reservations Team on 0343 178 7070.

Keeping you safe

We have worked hard to ensure you feel safe – but also that you have as much fun as you normally would while holidaying with us.

Please find below a few of the safety measures we’ve put in place:

  • Enhanced cleaning procedures will be in place during your stay using a 2-step clean and sanitise process
  • In line with government guidelines, guests over 11 years of age must wear face masks (unless medically exempt) in all shops, any in areas where you are in close proximity to other guests, and in the park complex until you are seated at your table
  • Hand sanitiser will be provided throughout the park – we encourage frequent use during your visit
  • All staff are temperature-checked upon arrival for their shifts and will be provided with the appropriate PPE
  • Perspex screens have been installed in reception areas where social distancing may not be possible
  • Since the pandemic, all our holiday parks would prefer cashless payments, so please don’t forget your card!
  • We are providing enough testing equipment for every member of staff to be tested twice weekly and this, along with our other strictly adhered to safety protocols are all in place to ensure the safest possible environment for our guests and owners to relax and enjoy their time on our parks.

NHS Test and Trace

Following Government guidelines, we legally have to record all guests over the age of 18 visiting our parks and indoor locations including arcades, restaurants and entertainment venues for NHS test and trace purposes.

  • Download the NHS test and trace app
  • Follow the set-up details in the app
  • Use the app to scan the QR code found on the entrance to the park and indoor locations

Download on the Apple app store >>

Download on the Google Play app store >>

If you have any questions, please do not hesitate to call our Reservations Team on 0343 178 7070

Your holiday plans protected

All bookings taken in 2021 are covered by our Coronavirus Peace of Mind Guarantee which means you are safe in the knowledge that you are covered if the Coronavirus Pandemic interrupts your plans, including:

  • Your holiday park is closed due to coronavirus.
  • UK government restrictions are placed on travel due to coronavirus.

With our guarantee, you can choose to:

  • Move your holiday to another date with no admin charge.
  • Put your plans on hold until you decide on a new date.
  • Cancel your holiday and request a refund.

If you or a member of your party have been told to self-isolate, or have any Covid-19 symptoms, you can choose to:

  • Move your holiday to another date with no admin charge.
  • Put your plans on hold until you decide on a new date.
  • You will have 12 months to select a new holiday.

You must advise us before 12 pm midday on the day before you are due to arrive if you are unable to travel due to Covid symptoms. We are unable to defer or amend any bookings after this date.

If you or a member of your party have been told to self-isolate, or have any Covid-19 symptoms, please let us know as soon as possible and DO NOT come on your holiday.

Updated 7th April 2021. Park Holidays UK standard terms and conditions apply

Frequently Asked Questions

What is the latest time I can check in?


The latest time we will be able to check you in is 11 pm. To check in after reception has closed you would need to go through to the clubhouse where your welcome pack will be waiting for you. (Holiday guests at Suffolk Sands should use the clubhouse at Felixstowe Beach.) Arrivals after 11 pm may need to make special arrangements in advance. To do this please contact our Reservations Team on 0343 178 7070.

What do I need to bring with me on my holiday?


You will need your holiday confirmation letter, email or booking reference number.

You should also bring towels, tea towels, toilet roll and dishwashing materials such as washing-up liquid and cloths. Irons aren't always available so we recommend, if you require an iron, to bring your own. Forgotten something? Don't worry, as the majority of our parks have shops that stock the essentials for anything that you may have left behind.

Do you supply linen?


We provide fresh white hotel quality linen, duvets and pillows in all grades of holiday caravan, luxury lodge and apartment accommodation. Please note that this excludes camping pod breaks and bookings made through newspaper promotions where there is an additional charge for linen.

Do you supply towels?


No, you will need to bring your own towels and tea towels. However, guests who stay in our Luxury Holiday Lodges will have towels supplied.

Can I book again before I leave?


We have some fantastic book again offers, for either later in the year, or booking again for the following year. Ask at reception during check-out or call our Reservations Team on 0343 178 7070 for more information.

Can I extend my stay?


Yes, you can - we offer flexible arrival and departure days (subject to availability) so that you can make the most of your stay. Whether you want to arrive early to ‘beat the traffic’ or stay longer as you just don’t want to leave, we will do our best to accommodate your requests. You can contact our Reservations Team on 0343 178 7070 or speak to your park reception team.

What should I do if I have been told to self-isolate or start showing Covid-19 symptoms?


If you or a member of your party are showing Covid-19 symptoms or have been told to self-isolate, you MUST NOT take your holiday with us during your period of isolation and will need to contact us at the soonest possible time to discuss your options.

If you have any questions, please do not hesitate to call our Reservations Team on