About Your Holiday
The countdown to your holiday has begun and it's time to get excited and start planning your holiday!
Arrivals and Check-ins
A couple of days before you are due to arrive, the park's reception team will call you and talk you through the checking in process and will give you the opportunity to ask any questions you may have.
Access to your accommodation will be from 4pm onwards, unless an early check-in has been booked prior to arrival.
If you plan on arriving after 11pm, please be sure to make the park's reception aware so they can discuss alternative arrangements for your key collection
We want our guests to feel safe in their holiday homes so we have introduced new cleaning standards and retrained our team - which means all our accommodation is cleaned to the same high standard.
Fancy upgrading your accommodation?
Call our friendly Reservation team on 0343 178 7070 and they will check current availability and give you their absolute best price - for more details on our accommodation, take a look at our comparison guide.
For those looking for a quiet and speedy check-in, for a small charge of £15 we will ensure the accommodation is ready for your arrival at 2pm.
Superfast Internet in your acccommodation
Stay online in your holiday accommodation with our Superfast Internet* and register up to 10 devices with speeds up to 30mb, and unlimited usage - available to book at reception from as little as £2.15 a day.
Food and Drink
Don't forget to check out our tasty food and drink options on site, where we offer a variety of delicious meals at our restaurants, including breakfast, lunch and dinner.*
*Facilties vary per park. There are no dining facilities at Ashbourne Heights, Landscove, Riviera Bay, Sandhills, Tarka, Trevella and Wood Farm Holiday Parks. Guests of Suffolk Sands can use the dining facilities at nearby Felixstowe Beach Holiday Park. Please note; Our restaurants are not open during our November - February breaks.
Our indoor and outdoor swimming pools are open subject to local weather conditions. Time slots can be booked free of charge, at reception during your stay.
From active kids’ clubs to fantastic live shows we’ve something for everyone!
Please note that our entertainment schedule varies per park and is available throughout the holiday season, usually from March to October.
Ranging from thrilling dino karts and archery to creative pottery painting and competitive tennis, there's something for everyone to enjoy!
To stay ahead of the game, download our convenient activities app. With just a few taps, you can explore the exciting lineup of events at your chosen park and even book your spot online up to 6 weeks in advance of your stay.
Activities are subject to change and only available throughout the standard holiday season, usually from March to October.
Slip into holiday mode even sooner and start your break smoothly with these top tips on what to do before your break:
If you have any questions, please do not hesitate to call our Reservations Team on