Holidays and short breaks
Holiday home sales enquiries
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Park Holidays UK has implemented numerous technical and organisational measures to ensure the most complete protection of personal data processed through this website and other channels. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.
The data protection declaration of Park Holidays UK is based on the terms used by the European legislator for the adoption of the General Data Protection Regulations (GDPR). Our data protection declaration should be legible and understandable for everyone including our data subject and business partners. To ensure this, we would like to explain the terminology used.
In this data protection declaration, we use the following terms:
A third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
The Controller for the purposes of the EU General Data Protection Regulation (GDPR), is:
If you make an application for credit funding in relation to holiday home ownership we may share your personal data with our finance partners (Controllers/Joint Controllers). They may use your data in their processing for your application of credit . They may also disclose your information to Credit Reference Agencies and Fraud Prevention Agencies to process your application. They or we may also make use of Debt Recovery Agencies to trace and recover debts. Please see a list of controllers below:
A data subject may, at any time, contact our Data Protection Officer directly via email with questions concerning the protection of their data.
Our data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of their Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers.
If a data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be usable.
If you require any further information on cookies including how to see what cookies have been set and how to manage, delete and turn them off visit www.aboutcookies.org or www.allaboutcookies.org. Please note these are external websites and Park Holidays UK is not responsible for the accuracy of the information on these sites.
Park Holidays UK Ltd make use of both first party cookies and cookies from carefully selected third- parties, primarily for analytical, tracking and remarketing purposes. All our cookies are anonymous, containing no personally identifiable information. Please see the table below for a detailed breakdown of the cookies used by Park Holidays UK Ltd.
All cookies have an owner which tells you who the cookie belongs to. The owner is the domain specified in the cookie. In “third-party cookie”, the word “party” refers to the domain as specified in the cookie; the website that is placing the cookie. So, for example, if you visit widgets.com and the domain of the cookie placed on your computer is widgets.com, then this is a first-party cookie. If, however, you visit widgets.com and the cookie placed on your computer says stats-for-free.com, then this is a third-party cookie.
Park Holidays UK website collects a series of general data and information when a data subject or automated system accesses the website. This general data and information is stored in the server log files. General data collected may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.
When using such general data and information, Park Holidays UK does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, Park Holidays UK analyses anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our company, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.
Our data subjects can register on our website and submit data which is collected and stored and may be shared with one or more processors (e.g. a brochure fulfilment service) that also uses the data subject’s personal data for an internal purpose which is attributable to the controller.
When you visit our website, our web server logs your IP address. This gives us information such as which pages you looked at, whether the page request was successful or not and which browser you use to view the page. The use of this data is purely for statistical purposes and to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offences internally or if we are required by law to do so.
The registration of the data subject, with the voluntary submission of personal data, is intended to enable Park Holidays UK to offer the data subject content or services that may only be offered to registered users due to the nature of the matter in question.
Data subjects that complete enquiry forms, competition entries or other forms on the Park Holidays UK website will receive a minimum of 1 communication either by telephone, e-mail, SMS or post to acknowledge the data subject’s request and/or competition entry. At this time, the data subject will be asked to confirm their marketing preferences. If the data subject chooses not to opt-in to marketing communications, they will not receive general marketing communications from Park Holidays UK but will continue to receive responses to specific enquiries.
Registered data subjects are free to change the personal data specified during the registration at any time, or to exercise their right to be forgotten and request their personal data be completely deleted through the right of erasure.
Our website may contain links to other websites. Once you have clicked on these links please note that we do not have any control over the websites at which you will arrive. We cannot be held responsible for the protection and privacy of any information that you provide whilst visiting such sites. You should review the privacy statement applicable to the website upon arrival.
Park Holidays UK operate a marketing communications strategy in which carefully selected data subjects are presented with tailored offers for goods or services which we believe may be of interest. Marketing communications may be sent via ordinary postal mail, SMS text messages, email or live chat on our websites. Data subjects are requested to specify and subscribe to this activity if they so wish.
Park Holidays UK website users are given the opportunity to subscribe to electronic communications. Park Holidays UK informs its data subject regularly by means of an electronic communication about news and events that may be of interest to data subjects. The electronic communication may only be received by the data subject if (1) the data subject has a valid e-mail address and (2) the data subject registers for the electronic communication. The personal data collected as part of a registration for the electronic communication will only be used to send our electronic communications. The subscription to our electronic communications may be terminated by the data subject at any time by using the ‘unsubscribe’ link on the electronic communication or via the Park Holidays UK website or communicate this to Park Holidays UK via alternative means, e.g. by telephone.
The electronic communications of Park Holidays UK contain so-called tracking pixels. A tracking pixel is a miniature graphic embedded in such communications, which are sent in HTML format to enable log file recording and analysis. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, Park Holidays UK may see if and when an e-mail was opened by a data subject, and which links in the e-mail were called up by the data subject.
Such personal data collected in the tracking pixels contained in the electronic communications are stored and analysed by Park Holidays UK to optimize the sending of the electronic communication, as well as to tailor the content of future electronic communications even better to the interests of the data subject. After a deletion request is received, this personal data will be deleted by Park Holidays UK. Park Holidays UK automatically regards a withdrawal from the receipt of the electronic communications as a revocation of consent .
Park Holidays UK website contains information that enables direct communication with us and includes our email address. If a data subject contacts Park Holidays UK by e-mail or via a contact form, their personal data is automatically stored for processing or contacting the data subject. There is no transfer of this personal data to third parties, without the data subjects consent.
Park Holidays UK shall process and store the personal data of the data subject only for the period necessary, or as far as this is granted by the European legislator or other legislators in laws or regulations to which Park Holidays UK is subject to. If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data is routinely erased in accordance with legal requirements.
Each data subject shall have the right granted by the European legislator to obtain from Park Holidays UK details about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations grant the data subject access to the following information:
Furthermore, the data subject shall have a right to obtain information as to whether their personal data has been transferred outside the European Union to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer. If a data subject wishes to avail themselves of this right of access they may, at any time, contact our Data Protection Officer via email.
Each data subject shall have the right granted by the European legislator to obtain from Park Holidays UK without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
If a data subject wishes to exercise this right to rectification, they may, at any time, contact our Data Protection Officer via email.
Each data subject shall have the right granted by the European legislator to secure from Park Holidays UK the erasure of personal data concerning him or her without undue delay where one of the following grounds applies, if the processing is not necessary:
If one of the above reasons applies, and a data subject wishes to request the erasure of personal data stored by Park Holidays UK, they may, at any time, contact our Data Protection Officer via email.
Where Park Holidays UK has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, Park Holidays UK shall, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. The Data Protection Officer of Park Holidays UK will arrange the necessary measures in individual cases.
Each data subject shall have the right granted by the European legislator to obtain from Park Holidays UK restriction of processing where one of the following applies:
Each data subject shall have the right granted by the European legislator, to receive the personal data concerning themselves, which was provided to Park Holidays UK, in a structured, commonly used and machine-readable format. The data subject shall have the right to transmit such data to another controller without hindrance from Park Holidays UK to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.
Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.
Park Holidays UK shall no longer process the personal data in the event of an objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.
If Park Holidays UK processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to Park Holidays UK processing the data for direct marketing purposes, Park Holidays UK will no longer process the personal data for these purposes.
In addition, the data subject has the right, on grounds relating to his or her situation, to object to processing of personal data concerning him or her by Park Holidays UK for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) is not authorised by the European Union or UK law to which the controller is subject and which also lays down suitable measures to safeguard the data subjects rights and freedoms and legitimate interests, or (3) is not based on the data subjects explicit consent.
If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and Park Holidays UK, or (2) it is based on the data subjects explicit consent, Park Holidays UK shall implement suitable measures to safeguard the data subject rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of Park Holidays, to express his or her point of view and contest the decision.
Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.
Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. If our company is subject to a legal obligation by which processing of personal data is required, such as for the fulfilment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and their name, age, health data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the above mentioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator who considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).
There are no specific minimum or maximum periods for retaining personal data. Instead, Park Holidays UK only retain personal data for the duration of the processing required thereafter this personal data is routinely deleted.
When Park Holidays UK need to process someone’s personal data because we need to fulfil our contractual obligations to them or because they have asked us to do something before entering into a contract (e.g. pay for goods or services).
There is an obligation on the data subject to provide us with personal data when we sign a contract with them however if the data subject elects to withhold their personal data then the contract would not be concluded.
Our financial third-party data processors do operate automatic decision-making or profiling practises.
https://ico.org.uk Telephone: 0303 123 1113
We may collect some or all of the information listed below to enable us to offer you tailored offers for goods or services dependant on your circumstances and interests.
Name; Age/date of birth; Gender; Marital status; Address details; Employment history; Emergency contacts and details of any dependants; Nationality; Financial information (because we may need to carry out financial background checks); IP address; frequency including dates and times that you access or purchase our services; Copy of your passport, social security number/driving licence/identity card; CCTV footage if you visit any of our Parks.
Race; ethnic origin; politics; religion; trade union membership; genetics; biometrics (where used for ID purposes); health; sex life; or sexual orientation.
We may share your data with our third-party service providers and partners (processors) to enable them to contact you with products or services that relate directly to the product or service that you have purchased from us. (Click here for a full list of our processors )
Last Updated: 01 Oct 2019
** Standard rate call. Included in your FREE minutes bundle!