What's going on?
Update for Owners: Coronavirus Information
Published at 16:45 - Tuesday 2nd June
We hope this message finds you safe and well.
Published at 16:20 - Wednesday 1st April
Published at 16:30 - Friday 27th March
Firstly we would like to thank all owners for their responsible behaviour following the government’s most recent instructions around social distancing. By following these instructions, we will help reduce the spread of Coronavirus and shorten the amount of time required to return to some kind of normality.
For those owners that have been unable to return to their primary address, we can assure you that staff have been retained to make sure your basic services are available including limited shop opening hours and deliveries of gas bottles. Please understand that the health and well-being of our staff and owners is our main priority so it is inevitable that some services may be affected at this time.
Thank you also to those owners that have remained at home and observed strict social distancing and not visited their holiday homes on government advice. Whilst this is a national problem, health resources may not be evenly spread throughout the UK and we have a responsibility not to put rural or coastal health services under further pressure.
We have received some enquiries from owners regarding payments and we understand that some owners may be feeling financial pressure at this time. Until we can fully assess the impact of the current situation, we are unable to provide many definitive answers; however, we would like to reassure owners that our shared interest to operate parks for the long term enjoyment of our owners and guests will be a key part of any decisions we make in the coming weeks and months.
Water and Rates
You may have heard the government announce their emergency policy on business rates. This is good news and whilst we do not yet have definitive guidelines from the government, we are confident that we will be able to credit all owners for the rates element of their charge for this calendar year. Unfortunately, your invoice was sent automatically before the government announced the measures but we can confirm that the charges will be amended as soon as possible to reflect this reduction. A revised invoice will be sent to you shortly showing rates charges for the three months of January - March 2020 and water charges for the year that will be due for payment. Please note that water and rates charges do vary between parks.
If you need to talk to us about your account, please contact your general manager at the park office in the first instance and they will do their very best to help with your enquiry.
Our park offices will continue to be manned by a small number of team members who will be there to support owners that have been unable to return to their primary address. Our sales offices have closed until further notice and it will not be possible to contact any of our park sales teams during this time. Sales enquiries will be re-directed to our central sales office and they will do their best to answer any sales-related enquiries.
Our aim to is keep you regularly updated with news however we hope you understand that we are dealing with a rapidly changing set of circumstances and it is sensible that we consider the impact of every circumstance before making important decisions.
We very much look forward to welcoming back our owners and team members that have taken a leave of absence during this crisis but in the meantime, we hope that everyone stays safe and secure wherever they are.
Chief Operations Officer