From the moment you book to checking out on your final day, we want your holiday with us to run smoothly. On this page you’ll find everything you need to know about our facilities, optional extras, what to expect when you arrive, and more.
What to expect on your holiday
Caravan holiday arrivals
Find out more about arrival and check-in, accommodation upgrades and more. Learn more about your caravan holiday.
Touring holiday arrivals
Discover everything you need to know about camping and touring arrivals, campsite safety and more. Learn more about your touring holiday.
Going on holiday doesn’t have to mean leaving your four-legged friends behind.
Explore more than 40 dog-friendly holiday parks, with wash stations, walking areas and dog-friendly restaurants at selected locations.
Optional extras for your holiday
Discover all of our available extras for your holiday with us, and manage them via our booking portal.
Early check-in
Make the most of your holiday with an early check-in at 2pm (usually 4pm) for just £25 to your stay in our caravans, lodges, cottages or apartments.
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Cancellation protection plan
Secure your holiday with confidence by adding our cancellation protection plan to your booking.
Superfast internet
Register up to 6 devices when you add superfast internet to your booking.
Travel cots and high chairs
Travel cots and high chairs are available for the duration of your stay at £15 each. Please note linen is not included.
Bedding for camping pods
Linen, duvets, and pillows are not included in our camping pods as standard, but can be hired for £15 per pod and made up in advance of your arrival.
Extra Person
Add an extra guest to your camping or touring break booking for £5 per person, per night.
Extra car or boat
Space for 1 car is included with your camping or touring booking, and additional cars or boats can be added fo £5 per vehicle, per night.
Awnings and kids tents
Add an extra tent for the little ones or a caravan awning to your touring booking for £5 extra per night.
More than 30 of our holiday parks include indoor heated pools, with 10 offering outdoor heated pools open during the warmer months. All are included during your stay on-park.
For children and families, some pools feature splash zones and slides. For a more relaxed vibe, other parks include luxury pools and saunas.
Gold Award for Best Company for UK Parks & Lodges Holidays
Gold Award for Best Company for UK Family Holidays
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24 parks were awarded with Tripadvisor Travellers' Choice Awards in 2026
With over 45,000 reviews on Feefo
Gold Award for Best Company for UK Short Breaks
