Cancellation policy and protection plan
Book with confidence with our cancellation protection plan, protecting you financially if you unexpectedly need to cancel your trip.
Get peace of mind when booking your holiday with our cancellation protection plan, protecting your money if something unexpected happens.
Our affordable plans give you the option to claim back the partial cost of your holiday if you need to cancel your trip.
Cancellation plan prices
Make a one-off payment when booking and be covered in the event of unforeseen circumstances.
| Up to 4 nights | £15 |
| 5 nights or more | £25 |
Our cancellation plan will only pay out if these circumstances arose after the date you made your booking and affect your ability to take your holiday.
You may be asked to supply official documentary evidence to confirm the nature of your cancellation circumstances and the date they occurred. This cover only applies to payments made to Park Holidays UK Limited.
Cancellation plan coverage
If you cancel your holiday less than 42 days (6 weeks) before your arrival, you can apply for a refund of the cost of your accommodation minus a £40 admin fee. The cost of the holiday cancellation plan will not be refunded. Your reason for cancelling must qualify under one of our qualifying reasons.
Qualifying reasons for cancellation
- Death, serious injury, admission to hospital, serious illness or diagnosis of serious illness of any member of your party or immediate relative of any member of your party
- Your redundancy or that of your spouse
- Jury service or witness service in a court of law by you or any member of your party.
Pre-existing conditions
The cancellation protection plan will not pay out if these circumstances arose before the date you made your booking and affect your ability to take your holiday.
If you cancel without a qualifying reason
The cancellation protection plan doesn’t cover any cancellation reasons other than those listed above. Please see the table below for more information on cancelling without a plan or without a qualifying reason.
Cancellation fees without plan
If you cancel and don't have a cancellation plan (or do not have a qualifying reason as listed above), you will be charged a fee. Fees are based on how far in advance you cancel your booking before your arrival date.
| More than 42 days before arrival | Loss of deposit (£30 minimum) |
| 41-22 days before arrival | 50% |
| 21-15 days before arrival | 75% |
| 14-0 days before arrival | 100% |
If you need to end your holiday early, we can’t refund any amount of money for payments already made.
Contact us by telephone, email or post if you need to cancel your holiday. Remember to quote your booking reference number, which can be found in your booking confirmation.
Phone
0343 178 7070 (standard rate call)
holidaysupport@parkholidays.com
Post
Holiday Support, Glovers House, Glovers End, Bexhill-On-Sea, East Sussex, TN39 5ES
If cancelling by post, your cancellation is effective from the date that we receive your written confirmation of cancellation. We recommend sending by recorded delivery.
