Activities Terms and conditions
1. OUR CONTRACT WITH YOU
1.1 Park Holidays provides access to a number of activities, which include but are not limited to adventure park access, foam pit activities, inflatables, wall running, performance trampolines, bouldering wall, wipeout, slides (all varieties), soft play equipment, café access, bar access, terrace access and any other amusement as well as participating in classes.
1.2 These are the terms and conditions which apply when you book to take part in an Activity with Park Holidays.
1.3 Please ensure that you read these terms and conditions carefully, and check that the details of your booking are complete and accurate, before you submit your booking. If you think that you have made a mistake after you have submitted your booking, please contact Park Holidays to discuss.
1.4 By submitting your booking, you agree that the supply of the Activities by Park Holidays and your participation in the Activities is subject to these terms and conditions.
1.5 No booking shall be deemed to have been accepted by Park Holidays unless and until the booking has been accepted by Park Holidays.
1.6 These terms and conditions also incorporate the terms of the Park Holidays Participant Agreement/Risk Acknowledgement and Injury Waiver and Privacy Policy.
1.7 Park Holidays reserves the right to revise these terms and conditions from time to time in order to comply with changes in any relevant laws or regulatory requirements.
2. SAFETY
2.1 Participation in the Activities is not without risk as serious misuse could be fatal. You acknowledge that the Activities can be dangerous with many inherent risks and hazards. As a consequence, personal injury, and sometimes fatality, can occur. You voluntarily assume and accept all such risks and Waiver the right to sue Park Holidays for any personal injury or fatality by signing the Park Holidays Participant Agreement, Risk Acknowledgement and Injury Waiver form prior to engaging in any Activity. All participants are required to sign a Waiver before participating in any Activity. Customers with Epilepsy – Flashing lights might be used in some sessions that might affect some people with epilepsy.
The type and severity and frequency of seizures the presence or absence of warning signs Known trigger factors (e.g. cold parks, stress, excitement, noise or dazzling lights)
2.2 Park Holidays reserves the right to refuse admittance to participants or to remove a participant from the premises should it be deemed necessary to do so. This includes a participant who does not comply with the safety rules and advice or adherence to the safety system, a participant whose behaviour is considered unsafe or who is thought to be under the influence of alcohol or drugs. All participants are required to act responsibly and courteously at all times and to respect other participants and Park Holidays personnel. Park Holidays shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable. The decision of the Manager on Duty will be final.
2.3 Participants must be dressed appropriately, and Park Holidays reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
2.4 No refunds or compensation will be payable by Park Holidays in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for any reason.
3. PRICE AND PAYMENT
3.1 All charges include VAT.
3.2 Payment shall be made in full at the time of booking and can be made by using a debit card or credit card. All payments are made directly to Park Holidays.
3.3 Park Holidays reserves the right to change its prices at any time. Though any change in price will not affect any Activities which have already been booked and paid for in full at the time that the change in price becomes effective.
4. CANCELLATIONS, TRANSFERS AND REFUNDS
4.1 You shall be entitled to cancel your booking at any time. You will have a 24-hour window from the point of payment where you will be entitled to a full refund. Any cancellations occurring after this 24-hour period will only be offered to transfer to another date. No refunds will be issued.
4.2 *If you book within 24 hours of the booking date and time, you will not be entitled to a refund and will only be able to move your booking or receive a credit note for the amount paid.
4.3 Park Holidays shall be entitled to cancel your booking at any time. In the event that Park Holidays decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause, but no other compensation shall be payable.
4.4 If an event outside of Park Holiday’s control occurs before the commencement of the Activity which means that Park Holidays is not able to provide the Activity which has been booked, then the booking is refundable by means of an offer to transfer to another date and time or a credit note for the value of the booking which can only be redeemed at the same venue the original booking was made.
4.5 Payments made by debit or credit card will be refunded to the same card.
4.6 Where multiple forms of payment are used, Park Holidays reserves the right to refund any monies due by debit or credit card.
5. DELIVERY OF SERVICE
5.1 We shall provide the Activities to you at the Park Holidays that you have booked at and as set out in the booking confirmation email.
6. OUR LIABILITY TO YOU
6.1 Park Holidays, its employees, directors and agents are not liable to you, your dependents or legal representatives for any claim for any indirect or consequential loss or damage, including without limitation personal injury or financial loss or damage, whether such liability arises in breach of contract, tort (including negligence), statute or statutory duty save that nothing is intended to nor shall limit the liability of Park Holidays in respect of death or personal injury caused by the negligence of Park Holidays or of its employees, agents or contractors or affect the statutory rights of any person dealing as a consumer.
6.2 Park Holidays will not be held responsible for the loss or damage of or to any of your property or personal belongings during your visit to the venue or arising from the booking of or participation in the Activities. Personal possessions are brought into the venue entirely at the owners’ own risk.
6.3 Parking facilities are available at the site and any vehicles and their contents are left at the owners’ risk and are subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.
6.4 Except as otherwise stated, any liability of Park Holidays shall be limited to the refund of any charges paid to Park Holidays.
6.5 To the maximum extent permitted by law, Park Holidays, its employees, directors and agents are not liable for any injury, loss or damage (including damage to property or personal belongings) directly or indirectly arising out of or in connection with the use of any arcade or other games machine owned or supplied by a third party.
7. EVENTS OUTSIDE OUR CONTROL
7.1 Park Holidays shall not be liable or responsible for any failure to perform, or delay in performance of, any of Park Holidays’ obligations under these terms and conditions that is caused by any act or event beyond which is beyond Park Holidays’ reasonable control.
7.2 If an event outside of Park Holidays control takes place that affects the performance of Park Holidays obligations under these terms and conditions, you will be contacted as soon as reasonably possible and Park Holidays obligations under these terms and conditions shall be suspended for the duration of the event.
7.3 If an event outside of Park Holidays control occurs before the commencement of the Activity which means that Park Holidays is not able to provide the Activity which has been booked, then the booking is refundable by means of an offer to transfer to another date and time or a credit note for the value of the booking which can only be redeemed at the same venue the original booking was made.
7.4 In the event that it proves necessary to close or cancel any Activities for reasons beyond the control of Park Holidays and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances Park Holidays may, but shall not be obliged to, offer alternative dates or times at reduced rates.
8 OTHER IMPORTANT TERMS
8.1 We may transfer Our rights and obligations under these terms and conditions to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these terms and conditions.
8.2 Nothing in these terms and conditions shall confer on any third party who is not a Park Holidays Franchisee any benefit or right to enforce any of these terms and conditions.
8.3 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.