Cancellation Protection Plan
Great value peace of mind
For peace of mind before you leave, let us take care of your holiday cancellation cover to protect you against losing the sums you have paid to us in the event you have to cancel your holiday for one of the qualifying reasons referred to below. Make a one-off payment to us at the time of booking, as follows, to ensure that you do not lose the sums you have paid, to us, in the event of the unforeseen circumstances referred to. Please note that the Cancellation Protection Plan will not cover you for losses incurred other than those sums paid to Park Holidays UK Limited.
The cost of the cancellation plan is:
£20 for 7 nights
£10 for holidays of up to 4 nights
The Cancellation Plan will cover the following:
If you cancel the holiday more than 30 days before the arrival date, we will refund you all the sums you have paid (less the Cancellation Protection Plan cost- see above) less a £20 administration charge, providing you cancel under a qualifying reason – For qualifying reasons, see below.
If you cancel less than 30 days before the arrival date, we will refund you all the money paid (Less the Cancellation Protection Plan cost) less a £40 administration charge providing you cancel under a qualifying reason – For qualifying reasons, see below.
Qualifying reasons for cancellation
The following are ‘qualifying reasons’ for the purposes of this Payment Protection Plan:
- Death, serious injury, admission to hospital, serious illness or diagnosis of serious illness of any member of your party or immediate relative of any member of your party.
- Your redundancy or that of your spouse
- Jury service or witness service in a court of law by you or any member of your party.
Provided that these circumstances arose after the date you made your booking and affect your ability to take your holiday and you can supply official documentary evidence to our reasonable satisfaction of their occurrence and the date they occurred.
If you cancel without a qualifying reason
The Payment Protection Plan will not cover you in the event that you need to cancel for reasons other than one of the qualifying reasons shown above. For cancellation in such event you should refer to clause 5 of our Terms and Conditions.
How to cancel
If you need to cancel your holiday with us you must advise us by telephone immediately and send us written confirmation by post to Holiday Support, Glovers House, Glovers End, Bexhill-On-Sea, East Sussex, TN39 5ES, or email [email protected] quoting your booking reference number. Your cancellation is effective from the date that we receive your written confirmation of cancellation and to ensure delivery we recommend that letters of cancellation are sent to us by recorded delivery. Our cancellation charges are those detailed below unless you have taken out our "Cancellation Protection Plan".
Period before arrival date Cancellation charges as a % total cost (excluding credit card charges)
More than 30 days Loss of deposit
30-22 days 50%
21-15 days 60%
14-8 days 80%
7 days or under 100%
If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.