Frequently Asked Questions

Holiday Home Ownership

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A variety of static caravan holiday homes and luxury lodges are available across our holiday parks.

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Tel: 0343 178 7065
Email: ownershipenquiries@ParkHolidays.com
Call centre open 9am - 7pm Weekdays and 10am - 5pm Weekends

Miscellaneous

  • When can I use my holiday home? Miscellaneous, Holiday Home Ownership

    Any time you like during the holiday season - often up to 11.5 months each year. We will give you the opening and closing dates for the park you are interested in. You can stay as much of that time as you like - weekends, weeks or longer periods!

  • Can I live on a park as my only home? Miscellaneous, Holiday Home Ownership

    You can stay as long as you like during the holiday season at most parks, but it can't be your only home. You will need to have a main residential address away from the park, though this need not be in the UK. Conditions of occupancy do vary from park to park and will be explained when you visit.

  • Can I choose where I have my holiday home on the park? Miscellaneous, Holiday Home Ownership

    Yes - you'll be given a guided tour of the park and shown the locations that are available to you.

  • Are other people allowed to use my holiday home? Miscellaneous, Holiday Home Ownership

    Absolutely - it's your holiday home and you can let family and friends use it, visit and stay with you. You may choose to let it out as a valuable additional income when you are not using it with our hassle free letting scheme.

  • Are there additional charges after I've bought my holiday home? Miscellaneous, Holiday Home Ownership

    Apart from utility bills, Water rates, local authority rates and insurance, you pay an annual pitch fee; this contributes towards the running costs of the parks. The purchase price normally includes the pitch fees for the rest of the current year in the price. We can offer easy payment options to spread the running costs each year to make ownership affordable and hassle free. 

    For more details please view our Easy Options Guide for your preferred park. 

  • Can you help with the financial arrangements? Miscellaneous, Holiday Home Ownership

    Yes - as a licensed credit broker we can advise on the best way to finance your purchase. Working with recognised lenders we can offer a range of flexible, competitive finance packages. Finance is available subject to status written details are available on request.

  • What choice is available? Miscellaneous, Holiday Home Ownership

    We carry a very extensive stock of new and used holiday homes at each park - with more available at our other parks. We work with all major manufacturers and will be able to find a specific model for you at most parks.

  • What does the NCC Approved Holiday Home Ownership scheme offer to prospective purchasers? Miscellaneous, Holiday Home Ownership

    Park Holidays UK are proud to be founder members of this prestigious scheme that offers customers much greater peace of mind and consumer protection when buying a holiday home. 

    The scheme aims to allow customers to make a more informed choice when considering holiday home ownership and peace of mind that the park operates in an open and honest manner, is committed to treating customers fairly and provides a greater level of consumer protection than is required by law - For full details you can download this guide.


Owner Questions

  • Why do staff move parks? Owner Questions, Holiday Home Ownership

    Of course we like stability at our Parks and we have some employees who have been in-situ for in excess of ten years. People move for Personal reasons, Career progression or to suit the commercial needs of the business and we are constantly trying to find the balance between park stability and employee aspirations.

  • When will we receive electric bills? Owner Questions, Holiday Home Ownership

    Electric will be billed 3 times a year - normally Feb, June and October

  • What are the water and business rates? Owner Questions, Holiday Home Ownership

    The charges comprise of a combination of both water and council rates. In most cases, the cost of general council rates is by far the biggest element. Holiday home owners are not liable for council tax which would inevitably be significantly higher than the current combined local rates and water charge.

    A substantial element is also due to the Government's decision to remove the concession that allowed rates and water to be zero rated for VAT. This was effective from 1 January 2012 and therefore VAT is now charged at the standard rate of 20%.

    Park Holidays UK would like to emphasise to owners that they do not make any profit from these charges. We do not pass on all of the charge, We attribute a proportion of the rates and water for the site as a whole to the individual caravan owners as we are required to do based on the official apportionment made by the local valuation office . This guidance is provided by HMRC.

  • Can we have water meters fitted? Owner Questions, Holiday Home Ownership

    It is impractical to fit water meters to all units and then to read them - this would add further charges for all owners. There may be a small saving for a minority of people but the overall cost for the vast majority of people would increase as we would need to recover the cost of purchase, installation, regular reading and preparation of bills.

    Furthermore, the additional staff resource required to implement this change and manage the process in the future would have an adverse impact on our ability to manage your park on a day to day basis and look after our owners.

  • On my account it looks like you have used my sublet credit for my pitch fee. I did not request this? Owner Questions, Holiday Home Ownership

    No this is not the case. Your pitch fees may have been applied to your account so of course the balance will change. This does not mean it has been allocated against the pitch fees. This will only be applied if you ask us to do this otherwise the sublets credits will remain unallocated on your account.

  • I have paid in full less the Early Payment Discount (EPD) but my account still shows I owe the EPD? Owner Questions, Holiday Home Ownership

    The early payment discounts are all deducted from Owners accounts in two batches once the payment deadline has passed. Usually the first batch are done in the first couple of weeks of October and the 2nd batch in early November.

  • When will I get my Priority Rewards Card credited with my £125.00? Owner Questions, Holiday Home Ownership

    This will be done at the beginning of October.

  • Why have my pitch fees increased? Owner Questions, Holiday Home Ownership

    Please see attached explanation on the back of your pitch fee request letter.

  • If I have paid my pitch fees minus the Early Payment discount will I still get the £125 Priority Rewards Card credit? Owner Questions, Holiday Home Ownership

    Yes.

  • Why are Pitch fees costs and early payment discounts different by park? Owner Questions, Holiday Home Ownership

    Pitch fees and associated payment incentives are calculated using a combination of factors including park overheads, historic price structures, consumer demand, competitor pricing and payment profile for each park. There is a slight historic variation in early payment discounts however all our parks are very different and we review annual costs for each park on an individual basis

  • What do I need in order to sublet? Owner Questions, Holiday Home Ownership

    In order to sublet your holiday home, it must be equipped with all of the items listed on the inventory list. All gas and electrical appliances are to be inspected once a year, and must be properly certificated. This also includes a smoke, carbon monoxide alarm and fire extinguishers. All checks and certification can be arranged by Park Holidays UK at the owners cost. All inspection certificates must be given to the park reception.

  • How much can I earn from subletting?? Owner Questions, Holiday Home Ownership

    The amount you will earn is based on average income we have paid to owners over the last two years by grade and the equivalent letting dates and adjusted for price inflation. The value will differ from the Park Holidays UK website selling price as we remove a linen charge, any discounts, commission, external partner’s charges and VAT. VAT at the prevailing rate has been deducted to offset the liability to HM Customs and Excise. The income figures detailed on the Sublet Earnings guide show the amounts you will receive if your holiday home has been let within the equivalent period..

  • Do I have to accept Pets in my Holiday Home? Owner Questions, Holiday Home Ownership

    Pets are accepted in all Bronze accommodation however you may specifically request that pets are not accepted in your holiday home. In addition to this some holiday homes graded as Silver or Gold will accept pets. You will need to advise your park manager if you would like your holiday home to accept pets.

  • What if a guest breaks something? Owner Questions, Holiday Home Ownership

    Park Holidays UK reserves the right to carry out repairs to ensure that your holiday home meets the required standard for letting. These repairs will be invoiced to the owner’s account. Park Holidays UK will replace any equipment or breakages of items on the required inventory, and renew any gas cylinders when empty. Replacements are charged to the owner’s account.

  • When do I receive my payment? Owner Questions, Holiday Home Ownership

    Once any final deductions of necessary letting expenses such as commission and linen charges have been made, Park Holidays UK will credit the sublet income to the owner’s account at the end of each month with a full reconciliation of charges at the end of the season.

  • What if I want to amend my sublet dates? Owner Questions, Holiday Home Ownership

    We can be flexible with your sublet dates and will amend these where possible. If your holiday home had already been booked for the date requested and we are unable to re-accommodate them Owners will have to honour the booking.

  • How can I see what bookings there have been/ will be in my holiday home? Owner Questions, Holiday Home Ownership

    You can see the income from previous bookings in your Owners online account (updated every month) Future bookings are emailed to you weekly, however these are subject to change. For the most accurate bookings in your holiday home please contact your park.

  • My password isn't working for the Owners Area Website, what do I do? Owner Questions, Holiday Home Ownership

    Passwords are auto-generated when you sign up and you should have received an email with your password in. This password is case sensitive and needs to be entered exactly how it is shown. We also recommend you do not copy and paste as this can sometimes add in additional characters. If you are still unable to login, you can request a password reset by emailing ownerhelp@parkholidays.com

  • How can I change my password? Owner Questions, Holiday Home Ownership

    Once logged into the Owners Area website click on the 'My Profile' link in the top right hand corner. A menu will then appear on the left hand side which includes the option 'Change my password'. We recommend you include a capital letter and number into your new password to increase security.

  • Why are some posts not published on the ParkTalk Forum? Owner Questions, Holiday Home Ownership

    The ParkTalk forum has a set of guidelines which we ask posters to adhere to. We request that Owners are respectful of one another and members of staff on the park. Personal issues should be directed to your General Manager as per the company complaints procedure. All posts are forwarded onto the relevant person to respond to, however personal complaints and posts mentioning individuals will not be posted live on the site.

  • If I have more than one holiday home, how can I view both accounts online? Owner Questions, Holiday Home Ownership

    Each owner customer account needs it's own separate Owners Area account as we are unable to join multiple holiday home accounts. The account itself links with our main database by the email address logged against the account as this is a unique identifier, so each Owners area account will need to be set up with a different email address.

  • My Online Account information has disappeared? Owner Questions, Holiday Home Ownership

    Have you recently changed the email address on your account? The link between the two systems has been lost. Please email ownerhelp@parkholidays.com with your customer number and we will resolve this for you.

  • How do I request my Priority Rewards Card? Owner Questions, Holiday Home Ownership
    By either speaking to a member of your holiday parks reception or sales team or by e-mailing loyaltycardhelp@parkholidays.com confirming your name, Customer Number (CUS******) and holiday park.

  • How do I register my card? Owner Questions, Holiday Home Ownership

    By visiting www.ParkHolidays.com/loyaltycard and clicking on ‘Activate my Card’ complete all of the relevant sections and your card will be ready to use.

  • How do I report my card as Lost or Stolen? Owner Questions, Holiday Home Ownership

    By visiting www.ParkHolidays.com/loyaltycard and entering your 16 digit card number and online passcode or by e-mailing loyaltycardhelp@parkholidays.com confirming your name, Customer number (CUS******) and holiday park.

  • How do I check my account balance? Owner Questions, Holiday Home Ownership

    Go to www.ParkHolidays.com/loyaltycard and click on ‘Check my Balance’ tab, enter your card details and your complete account history will appear.

  • How do I know what the latest offers are? Owner Questions, Holiday Home Ownership

    Any offers or promotions we are running for the Owner Loyalty Cards will be displayed on the screens around the reception and clubhouse areas – you will also be updated of any new promotions via your holiday park’s Owners Area and monthly newsletters (where applicable).


Priority Rewards Card

  • What is the Owners’ Priority Rewards cash card? Priority Rewards Card, Holiday Home Ownership

    The Owners Priority Reward cash card is a prepaid cash card and is an alternative to carrying cash on park. It is similar to a gift card to look at, which will enable you to pay for food and beverages in the clubhouse - plus you will be part of a exclusive owner reward scheme with various promotions throughout the year. Keep an eye on your owners society page for more information.

    The card is fully managed by Park Holidays UK and Barclaycard Card Commerce Solutions Ltd.

  • How do I get my Owners Priority card? Priority Rewards Card, Holiday Home Ownership

    Getting a card is simple. All new owners will automatically be sent their card to their home address upon completion of their holiday home. Remember to sign up to the Owners Area to find out the latest offers for your Loyalty Cash Card as well as what is happening on your park. If you supply your e-mail address and mobile phone number we will also be able to send you additional offers and updates about your account so you don't miss out on promotions.

  • How do I activate my Owners Priority card? Priority Rewards Card, Holiday Home Ownership

    Once you receive your card, you will need to activate it before it is ready to use. Log on to http://www.parkholidays.com/loyaltycard or access via the owners website https://www.parkholidays.com/owners-area. You will need your card details to activate your card account — you can activate your card by visiting the Owners’ Area website and clicking on Activate Card or you can contact your General Manager or Sales Manager to do this on your behalf. Your card will be sent directly to you with all the information you need to activate your card. Once your card is activated you will be able to use it to purchase food and beverages on Park.

  • Is there minimum or maximum amount I can top-up my card? Priority Rewards Card, Holiday Home Ownership

    The minimum amount you can top-up is £5 and the maximum is £1,000.

  • I have a joint-ownership, can I request a second priority rewards card? Priority Rewards Card, Holiday Home Ownership

    All owners will received one primary card, however if you require a second card on your account, you can request a second card by emailing loyaltycardhelp@parkholidays.com with your name, park and customer number.

  • What happens if I lose my card? Priority Rewards Card, Holiday Home Ownership

    If you lose your card you can deactivate it by going to Loyalty Card Portal and enter your card number and Online Pin Code. Your card number and Online Pin Code can be found on the back of your card. We advise that you write down your card number and Online Pin Code and keep it in a safe place. Alternatively, you can e-mail loyaltycardhelp@parkholidays.com and a member of staff will contact you to arrange a replacement card. Your current balance will then be transferred to your new card. Please note that Park Holidays UK does not take responsibility for any cash spent on your card if lost of stolen. We advise that you treat the card as you would cash.

  • How do I top-up my card? Priority Rewards Card, Holiday Home Ownership

    If you choose not to sign the Terms and Conditions, you will not receive or be able to use an Owners Priority Rewards cash card. You will not receive any of the loyalty rewards available on the card.

  • What happens if I choose not to sign the Terms and Conditions? Priority Rewards Card, Holiday Home Ownership

    If you choose not to sign the Terms and Conditions, you will not receive or be able to use an Owners’ Priority Rewards cash card. You will not receive any of the loyalty rewards available on the card.

  • Can I use my Priority Rewards Card at any other park? Priority Rewards Card, Holiday Home Ownership

    You can use your Priority Rewards Card on any Park Holidays UK Holiday Park (clubhouses only).

  • What support can I get to manage my card account? Priority Rewards Card, Holiday Home Ownership

    There are several information points in and around the Park where you will be able to get support with using your card and your online facilities. These include email communication with a reward card manager and customer service assistance on park. Alternatively, you can pop into any Reception or contact the General Manager for assistance.